Workspace Emails and Notifications

Explains the settings in email and notifications section

 

This article provides insight into the options found within the Emails and Notifications section. These settings offer the ability to personalize, schedule, and activate email preferences and notifications based on the administrator's preferences for the community.

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The Emails and Notifications settings have the following settings:

1. General Email Settings

2. Digest Emails

3. Notification Emails

4. Admin Notification Emails

5. Default Notification Preferences

General Email Settings

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The General email settings allows us to setup a from name as well as 3rd Party SMTP service for the community. 

1. From Name: A specific name can be entered in this field instead of the default (workspace name) which will appear as the sender in all the emails which come from the workspace.

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2. 3rd Party SMTP Service: In the case of customized 'From Email address', this setting needs to be set up by switching the button to 'On'. It opens up the options to connect to SMTP via SSL. Specify the SMTP Host Server, SMTP Port, SMTP Username, and the Password. 

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We can also validate SMTP by using the Validate button which will help us determine if the information provided is correct and if it functions properly. In case there is an error it will provide us with the View SMTP Error link.

Note: Make sure all required fields like SMTP Host Server, SMTP Port, SMTP Username, and Password are specified correctly when "3rd Party SMTP Service" is enabled in your workspace. If these fields are left empty, it will NOT send any notification emails from IdeaScale to any user, eg: Password Reset emails, invitation emails, notifications, etc.


3. Custom Email Banner: A custom email banner can be set instead of the default IdeaScale one by uploading the custom banner or by its selection from the custom email banner dropdown or you can simply drag and drop the file into the area. The uploaded images can be resized and readjusted using the resizer. 

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4. Email Delivery Report: Clicking on the Deliverability Test button gives us a detailed report of the email that has been sent out.

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Help Article on Email Delivery Report

5. Email Transport Log: Email Transport Log shows email details for any activity that generates an email.

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Help Article on Email Transport Log


Digest Emails

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Digest email settings provide us with a way to send emails to the members of the workspaces about the news and latest activity of the workspace. 

Help Article on Digest Emails.

Notification Emails

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Notification emails allow the admin of the workspace to customize the text for the emails that is being sent out to the members.

Help Article on Notification Emails.

Admin Notification Emails

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The admin can add an email address to send administrative notifications emails when any kind of activity takes place in the workspace and also enable a new user sign up email to be aware of the an user signing up to the workspace.

Default Notification Preferences

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The admin of the workspace can enable or disable  from a wide range of email notifications that the members of the community should receive. However the members can still opt to update the settings as per their preference from their Notification Settings available in their Profile section.

Help Article on Default Notification Preferences