Email Deliver Report

Path: Workspace Homepage >> Manage Workspace >> General Settings >> Emails and Notifications>> Email Deliver Reports

Path: Community Topbar >> Apps Icon >> Community Settings >> General Settings >> Emails and Notifications>> Email Deliver Reports

In order to ensure the email deliverability for Workspace and Community, the admin may have to make sure IdeaScale domain is added to their SPF records. In case of any questions, contact your IT department or IdeaScale.

To confirm the communities' email deliverability Workspace/Community admin can click on the Deliverability Test switch and wait for the results that will be visible in the Email Deliver reports section.

Once the test is initiated it displays a message and the reports will be then displayed in the Email Deliver Reports with a Report ID and other details.

Clicking the Refresh button will reach out to Mail-Test for the latest reports that have not been retrieved. Reports are JSON files stored in physical volume storage. A sample report may look like so:

Clicking View Report will result in a modal with additional details contained in the report and for the opportunity to download the report: