Email & Notifications

Path: Community Settings >> General Settings >> Emails and Notifications

There are several different areas where you can adjust emails setting within the IdeaScale Platform. These settings and tools can be leveraged for customizing and scheduling email communications that are sent from your community to end-users.

The below-mentioned settings fall under the Basic section of Emails and Notification Setting.

General Email Settings
Entails three major components:

  • Who the email is being sent from 

  • SMTP setup

  • Banner for branding purposes 

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DKIM Setting
DomainKeys Identified Mail (DKIM) is an email authentication protocol, designed to filter out email spoofing. The protocol allows an email exchange to verify that the sender (from the address) of the email is indeed the sender. To achieve this, two corresponding keys are generated, a private key used for signing emails, and a public key used by email exchanges to verify the signature. Public keys are stored in public DNS and are looked up by all who encounter a corresponding DKIM signature in the email header.

Email Deliver Reports
This displays the deliverability report for a given email configuration in a community.

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Email Transport Log
Email Transport Log is enabled in all communities, hence all email activity generated by the system is logged and registered under the email transportation log. So any activity, that will generate an email, will generate a log entry. 

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Digest Emails
Digest emails section helps in customizing and scheduling all the digest email notifications sent to the community members regarding new activities taking place within the community.
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Notification Emails
The community administrator can set a certain validity/time span for the links received in various verification and password reset emails with the help of this section.
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Admin Notification Emails
The community owner can opt to receive or not receive real-time email notifications for every new user who sign up for the community at the email address specified in this field. This section cannot be customized.

Idea Sharing Email Logs
Idea sharing via email to any Email Address tool allows you to send an idea to all the registered users in your community as well as people outside IdeaScale.
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Default Notification Preferences
The administrator of the community can customize the following notifications as default for all the new users who sign up for the community after customizing this section. The member may change this notification for their own profile after joining the community.
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Email Subscription / Notification
The number of members subscribed to various email notifications is displayed in this section.

Clicking on the numbers displayed in front of each email notification name will take you to the 'Search / Filter Members' area will be the list of members who have opted for that email notification.

Send Manual Notification
Clicking on this link will send a weekly digest for a given number of ideas and comments to all the members who have subscribed to it.

Note: In case of a week with no idea or comment submitted in the community, there will be no weekly digest triggered.

Idea Inactivity Email

Administrators can set up rules that would trigger automated Idea Inactivity Emails which are sent to selected members if ideas have not received the tag, stage change, moderator comments, or linked ideas in a specific number of days.

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Last Updated: July 31, 2023