Path: Profile >> Settings
| What is Profile Settings? |
| Profile Settings is the section of the Profile page where a member manages personal account details, with changes applying across every community in the workspace. |
Settings under the Profile page allow account details to be modified at the Workspace level, with changes applying to all communities within the workspace. This section brings together profile information, login security, connected emails and services, community memberships, notification preferences, API tokens, MCP Server access, and data export in a single location.
Role Permissions
- Member: Views and manages personal Profile Settings, including Profile Information, Security, Email, Services and Devices, Your Communities, and Notification Settings; can generate an API Token if enabled by the Community Administrator; can export personal profile data at any time.
- Community Administrator: Sees the Community Settings option under Your Communities for communities administered; has access to the MCP Server; controls whether API Token generation is enabled for a community.
- Community Moderator: Sees the Moderator Dashboard option (listed as Incoming Moderation under the More icon) under Your Communities for communities moderated; has access to the MCP Server.
- Workspace Administrator: Controls which Profile Information fields a member can edit (such as username setup and avatar upload) and sets the frequency limit for password changes, at the Workspace level.
TABLE OF CONTENTS
Profile Information
Security
Email Services and Devices
Your Communities
Notification Settings
API Tokens
MCP Server
Export Profile Data
Leave Workspace
Frequently Asked Questions
Profile Information
Profile Information contains basic details about the member, including First Name, Last Name, Username, Profile picture/avatar, Language, Timezone, and Date Format, all of which can be updated by the member at any time. This information is common across every community within the workspace.
A member with an Email login can edit this information directly on the page. A member who authenticated using SSO or Social login must select Show Profile Sources to make changes.
Note: The ability to update Profile Information depends on the authentication method used (SSO, Email, or Social login) and on permissions enabled by the Workspace Administrator, such as username setup and avatar upload.
Show Profile Sources
The Show Profile Sources button appears when a member has authenticated using more than one method, such as SSO, Email, and Social logins.
Help Article on Profile Sources
Security
Passwords and 2 Step Authentication are managed from this section.
Change Password
A member can change their password from this section. The frequency of password changes is limited according to the setting configured by the Workspace Administrator. See Frequently Asked Questions below.
2 Step Authentication
2 Step Authentication adds an extra layer of verification to the login process. It applies only to the IdeaScale Email and Password authentication pathway.
Help article on 2-step authentication
Email, Services and Devices
This section contains every email address associated with the account, along with connected services.
The email address associated with the account is listed here, along with whether it is a primary address, whether it is verified, and an option to remove it. A new email address can be added using the Add Email Address button, and any listed address can be selected to be made primary.
Help Article on How to change primary email address
If an email address being added already exists in the workspace, it can be claimed as the member's own through the claim process.
Help Article on How to claim an email address
Connected Services
Connected Services shows the social media logins used by the member with that email address — for example, a Social login through a Google account on the login page.
Your Communities
This section shows the list of communities a member is part of, invited to, has left, or is awaiting Moderator approval to join.
The number of communities the member can access or has participated in is shown here. Selecting the More (3 dots) icon displays a set of options based on the membership type:
- Community Settings: Available only to Community Administrators; navigates to the Community Settings for that community.
- Campaign Settings: Available only to Community Administrators; navigates to the Campaign Management section.
- Moderator Dashboard: Available only to Community Moderators; navigates to the Moderator Dashboard.
- View Community: Navigates to the community landing/home page.
- Hide Identity/Show Identity: Allows a member to hide their identity within the community and participate anonymously. If identity is already hidden, this option displays as Show Identity, allowing the member to unhide. Available only if enabled by the Community Administrator.
- Leave Community: Allows a member to leave a community at any time.
Note: Leave Community option is not available to the Workspace Owner.
Awaiting Approval
Communities that a member has requested to join, but which are awaiting Moderator approval (if member approval is enabled), are listed here.
Communities You've Left
This section lists every community the member has previously left. A Join Community button is available beside each listed community, allowing the member to rejoin at any point.
Notification Settings
Email notifications received by a member across all community memberships can be managed under Notification Settings — either collectively at the Workspace level, or individually for a specific community by selecting the Bell icon beside the community name.
Help Article on Notification Settings
API Tokens
API Tokens are used to obtain data from a community for use in mashups and other consumable formats. A member can generate an API Token only if the feature has been enabled by the Community Administrator.
MCP Server
MCP Server simplifies access to community data using a large language model (LLM). Prompting the chatbot with questions allows quick retrieval of information on ideas, campaigns, funnels, stages, labels, and members, streamlining insights and saving time.
Note: MCP Server is available only to a Community Administrator or any type of Moderator.
Help Article on IdeaScale MCP Server
Export Profile Data
A member can export personal data — including Name, Email, Username, Language, Timezone, Ideas, Comments, Votes, Stage response, and Audit Logs — in JSON format.
Help Article on Export Profile Data
Leave Workspace
Leave Workspace section lets a Member permanently delete their own profile, account, and data from an IdeaScale Workspace. Eligible Members select Leave Workspace and confirm by entering the word CONFIRM, which logs them out, removes their data across all communities, and notifies both the member and Workspace Administrators by email.
Help Article on Leave Workspace/Account Deletion
Frequently Asked Questions
Can a member with SSO or Social login edit Profile Information directly?
No. A member who authenticated using SSO or Social login must select Show Profile Sources to make changes to Profile Information. Only a member with Email login can edit this information directly on the page.
What happens when a member selects Hide Identity within a community?
The member's identity is hidden within that community, allowing anonymous participation. If identity is already hidden, the option displays as Show Identity, allowing the member to unhide at any time. This option is available only if enabled by the Community Administrator.
Can a member generate an API Token without administrator involvement?
No. An API Token can only be generated if the feature has been enabled by the Community Administrator.
Who can access the MCP Server from Profile Settings?
Only a Community Administrator or any type of Moderator has access to the MCP Server.
How does a member rejoin a community listed under Communities You've Left?
A Join Community button is available beside each community listed under Communities You've Left, allowing the member to rejoin at any point.
Can a member control how often they are required to change their password?
No. The frequency of required password changes is set by the Workspace Administrator, not the member.
Related Articles
- Help Article for Profile Source
- Help Article for 2 Step Authentication
- Help Article for Changing Primary Email Address
- Help Article for Notification Settings
- Help Article for REST API
- Help Article for IdeaScale MCP Server
- Help Article for Export Profile Data
- Help Article for Leave Workspace