| What Is Gaming, Spam, and Abuse Prevention? |
| Gaming, spam, and abuse prevention refers to the set of platform techniques used to prevent fake account registration, off-topic or low-quality submissions, and inappropriate language within a workspace or community. |
IdeaScale provides a host of techniques to prevent community members from ballot-box stuffing, spamming, or otherwise abusing a workspace or community. Three main areas are addressed: fake registration of accounts, off-topic posts, and inappropriate language.
TABLE OF CONTENTS
Registrations via Work Email Address
Poor-Quality and Off-Topic Posts
Inappropriate Language
Registrations via Work Email Address
Registration via personal email domains, such as Gmail or Yahoo, or public email domains, such as Mailinator, is not accepted. A member attempting to register with such an email domain receives an alert message requesting a work or organizational email address instead.
Double Opt-In Email Verification
To prevent users from signing up for with a fake email address, and thus creating additional fake votes, each user is required to provide their email address. An email message is then sent to the user with a verification link and verification code in the message. When the user clicks on this link, he is asked to add the received code and IdeaScale is then able to verify ownership of the account.
Social Login
Creating a new IdeaScale account can be skipped entirely by logging in with an existing identity provider, such as Facebook, X (Twitter), Google, or LinkedIn.
Email-Based Access Restrictions
Registration can be limited to a single organization through email-based access restrictions. A community can be configured to only allow registration from a specified email address domain.
Help Article on Auto Approved Domain
Poor Quality Posts, Off-Topic Posts
Completely off-topic ideas can lower the overall quality of contributions from the rest of a community, so IdeaScale provides several ways to identify and manage this content. (Note: throughout this section, the role reviewing flagged or held content is rendered as Community Moderator, consistent with the prior Off-Topic Moderation and Profanity Filtering rewrites in this project; the exact role name is not confirmed in this source.)
Off-Topic Moderation
The off-topic tool gives a Community Moderator the option to move an off-topic idea to a separate area of the community, out of the main list of ideas.
Note: An idea moved using the off-topic tool can still be voted on, commented on, and linked to by community members; it is simply excluded from the overall list of top-voted ideas.
Help Article for Off-Topic Moderation
Moderation of New Idea Submissions
A community can also be configured for fully manual moderation of new posts. In this mode, a new idea or comment is placed into a queue for approval by the moderation team before it becomes visible.
Help Article for Moderating Ideas
Flag for Moderation
Community members can also flag an idea or comment as inappropriate or as a duplicate. A flagged item is placed into a moderation queue for review. Configurable thresholds for this flagging behavior are covered under the Abuse Threshold subheading of the Automation help article.
Inappropriate Language
Profanity Filtering
A community can be configured to prevent a member from submitting text containing curse words. When this setting is enabled, the seven most common profane words are filtered from submissions. The Workspace Administrator can add further inappropriate words or emojis beyond this default list.
Note: A comment or idea submitted with a filtered word or emoji is placed into the moderation queue for review by a Community Moderator.
Help Article for Profanity Filtering
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