How to control members' participation/ideas/comments
Path: Community Topbar >> Apps Icon >> Community Settings >> General Settings >> Community Info >> Approvals required
Even though Approval settings are defined at the Workspace level, the Community administrator can modify them at Community level.
Labels appearing beside the settings are:
- Inherited from Workspace: Indicates the setting is taken from the workspace and not customized at the community level.
- Reset to Workspace Default: Allows reverting the setting back to the inherited workspace value, removing the community-specific customization.
Approval Required section allows the Community Administrator to set up control for moderators:
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New Ideas Approval
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New Comments Approval
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Moderator ideas require approval (Appears when 'New Ideas Approval' is enabled) (This setting is not inherited from Workspace)
New Ideas Approval
New Comment Approval
Not sure if you have access to control this?
Check out this helpful article on moderator rights
New Ideas Approval
When ON, any idea submitted will first be routed to the Moderator for approval. It works similarly to New Ideas Approval, the only difference is that ideas can now be either approved by Community Moderators or Campaign Moderators.
Community Administrators may choose not to have New Ideas Approval enabled at all.
Enabling New Idea Approval will display a new switch named Moderator Ideas require approval.
Moderator Ideas require approval: Enabling this switch will move the ideas submitted by a moderator to the Pending approval queue. Any moderator ideas will have to approved by another moderator of the community.
What members see when submitting an idea:
Members will see the typical message stating Your Idea has been submitted. The user will see the Idea Status as Pending. Screenshot example below.
Once the member refreshes the page, they will be unable to view the idea on the Home Page nor will they be able to search for the idea till it is approved by the moderator. However, they can see the idea under their Profile >> My ideas >> Submitted page.
What Moderators see:
The Moderators can access the pending idea queue from the Moderator Dashboard.
This can be done from Community Topbar >> Apps Icon >> Moderator Dashboard >> Ideas. Moderators can approve ideas and change the stage by clicking the 'Moderate idea' button or simply clicking on the Approve this idea link.
Moderators are notified via email of a new idea that is awaiting approval.
When a moderator's own idea is pending approval, they will not see the Moderate idea option.
If the moderator tries to approve their own idea or change the stage to an active one from the Moderator Dashboard, they will see a message:
'This idea is pending approval. This idea won't become visible in the community until it has been approved by another moderator.'
In this case, another moderator of the community can approve other moderators' pending ideas by clicking on the 'Approve this Idea' and changing the status by clicking on the 'Moderate Idea' button from the Moderator Dashboard.
New Idea Approval on Campaign level
This switch will only appear in the Campaign Settings if the New Idea Approval feature is not activated at the community level. When this switch is enabled, an additional option labeled 'New Ideas Approval' will be added to the privacy and access section for all campaigns within the campaign settings.
New Comment Approval
When the 'New Comment Approval' switch is activated, all comments submitted by users will require approval from a Moderator before they become visible.
What Users See:
Above the comment box, users will see the message: "Your Comment will be published after it's approved by the moderators" (see screenshot below).
Once a comment is submitted, users cannot edit it until it receives approval; they can only delete it. While users can see their own comments, these comments will not be visible to others until a Moderator has approved them.
Before a comment receives approval from a Moderator, the user will see their comment displayed in red.
Once the comment is approved by the Moderator, the user will see his own comment in the color black.
What Moderators See:
Moderators can review pending comments through the Moderator Dashboard. They have the option to 'Approve' or 'Reject' comments as needed.
This can be accessed via the Community Topbar by navigating to Apps Icon >> Moderator Dashboard >> Comments
You will have the option to 'Approve' the single comment or all comments from the idea at a time.
Comments can be approved from the front end under the idea details page by clicking on the words Approve Comment or Remove Comment.
Moderators are notified via email of new comment that is awaiting approval.
Note: Moderators are notified via email for each new idea that is awaiting approval. However, when the moderator's own idea is waiting for approval, they do not receive an email notification.