How to control members' participation/ideas/comments
Path: Community Topbar >> Apps Icon >> Community Settings >> General Settings >> Community Info >> Approvals required
Even though Approval settings are defined at the Workspace level, the Community administrator can modify them at Community level.
Labels appearing beside the settings are:
- Inherited from Workspace: Indicates the setting is taken from the workspace and not customized at the community level.
- Overridden: Means the setting has been customized for the community, deviating from the workspace default.
- Reset: Allows reverting the setting back to the inherited workspace value, removing the community-specific customization.
Approval Required section allows the Community Administrator to set up control for moderators:
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New Ideas Approval
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New Comments Approval
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Moderator ideas require approval (Appears when 'New Ideas Approval' is enabled) (This setting is not inherited from Workspace)
New Ideas Approval
New Comment Approval
Not sure if you have access to control this?
Check out this helpful article on moderator rights
New Ideas Approval
When ON, any idea submitted will first be routed to the Moderator for approval. It works similarly to New Ideas Approval, the only difference is that ideas can now be either approved by Community Moderators or Campaign Moderators.
Community Administrators may choose not to have New Ideas Approval enabled at all.
Enabling New Idea Approval will display a new switch named Moderator Ideas require approval.
Moderator Ideas require approval: Enabling this switch will move the ideas submitted by a moderator to the Pending approval queue. Any moderator ideas will have to approved by another moderator of the community.
What members see when submitting an idea:
Members will see the typical message stating Your Idea has been submitted. The user will see the Idea Status as Pending. Screenshot example below.
Once the member refreshes the page, they will be unable to view the idea on the Home Page nor will they be able to search for the idea till it is approved by the moderator. However, they can see the idea under their Profile >> My ideas >> Submitted page.
What Moderators see:
The Moderators can access the pending idea queue from the Incoming Moderation Dashboard.
This can be done from Community Topbar >> Apps Icon >> Incoming Moderation >> Ideas. Moderators can approve ideas and change the stage by clicking the 'Moderate idea' button or simply clicking on the Approve this idea link.
Moderators are notified via email of a new idea that is awaiting approval.
When a moderator's own idea is pending approval, they will not see the Moderate idea option.
If the moderator tries to approve own idea or change the stage to an active one from the Incoming Moderation Dashboard, they will see a message:
'This idea is pending approval. This idea won't become visible in the community until it has been approved by another moderator.'
In this case, another moderator of the community can approve other moderators' pending ideas by clicking on the 'Approve this Idea' and changing the status by clicking on the 'Moderate Idea' button from the Incoming Moderation Dashboard.
New Idea Approval on Campaign level
This switch when enabled will require approval on a campaign level, unlike the new Idea approval. Enabling this switch will add an extra switch named 'New Ideas Approval' for all the campaigns under the privacy and access section in the campaign settings.
New Comment Approval
When the 'New Comment Approval' switch is ON, any comment submitted by users will first go for Moderator's approval.
What Users See:
"Your Comment will be published after it's approved by the moderators" above the comment box (screenshot below).
Once the comment is submitted, it can no longer be edited by the user until after approval. They can only delete it.
The user who has submitted the comment can see his own comment, however, the comment would not be visible to other users till the moderator approves the comment.
Once the comment is approved by the Moderator, the user will see his own comment in the color black.
What Moderators See:
The moderators will be able to view pending comments on the Incoming Moderation Dashboard. The Moderator may choose to 'Approve' or 'Reject' the comments.
It can be done from Community Topbar >> Apps Icon >> Incoming Moderation >> Comments. You will have the option to 'Approve' the single comment or all comments from the idea at a time.
Comments can be approved from the front end under the idea details page by clicking on the words Approve Comment or Remove Comment.
Moderators are notified via email of new comment that is awaiting approval.
Note: Moderators are notified via email for each new idea that is awaiting approval. However, when the moderator's own idea is waiting for approval, they do not receive an email notification.