Settings for the Broadcast Email
Path: Community Topbar >> Apps Icon >> Community Settings >> General Settings >> Emails & Notifications
The broadcast email tool allows community admin to compose and send custom email messages to members of their community from within the IdeaScale community itself. They can use this tool to update the users, and provide them with instructions for how to use the community or any other important update.
Broadcast Email Composer
The email to be broadcasted can be composed using the Broadcast Email Composer as seen below.
This composer opens upon clicking the Broadcast Email button.
1) Subject Line: The subject of the broadcast can be entered here.
2) Send To: The broadcast email can be sent to the whole community or a specific group. Multiple groups can be selected at a time.
Help article on Community Groups
3) Custom Email Banner: Custom email banner in the Community File Library to replace the default email banner or simply drag and drop the image in the area from the computer. The uploaded images can be resized and readjusted using the resizer.
4) Email Body: The main content of the body is entered in this field. Rich Text editor can be now used to customize the email body of the broadcast email. Learn more about Rich Text Editor
5) Schedule Send Date: Define the date and time to send out the broadcast email as per the timezone of admin performing the action. It would go automatically on the specified date and time. The community admin can send the post-dated email immediately by clicking the Send Now button.
The system processes broadcast emails every 10 minutes. It could take 10 minutes for the broadcast email to be sent if the community admin has used the Send Now option.
6) Send Test Email: Once the needed fields are filled, click on Save Changes. To see how the broadcast would look before saving, click on Send Test Email and specify the email address to send the test email to.
7) Send Now: The Send Now button will send the email right away. Additionally, if the community admin has clicked on the Save button, the Send now button will be visible beside the broadcast email log. To send the email right away, click on it.
The system sends the community administrator an email notification with the status of the broadcast with delivery details.
Sent Broadcast Emails: This is visible below the scheduled broadcast email list
Note: The maximum size of the email message cannot exceed 1 MB.
Unsubscribing from Broadcast emails
Profile >> Settings >> Notification settings >> Community Name >> Receive Broadcast Emails
A user can unsubscribe from receiving a broadcast email by turning off the switch Receive Broadcast Emails under a user profile's notification section.
FAQ:
1. Who all receives broadcast emails?
By default, the broadcast email goes out to the entire community participants, provided that all the participants are verified users in a community. Secondly, if an email is sent to a specific group only those users will receive the broadcast email.
2. What setting ensures broadcast email for users?
For all users to receive the broadcast email, the Receive Broadcast Emails setting should be switched "ON" under Profile >> Settings >> Notification settings.
3. Which users are excluded from broadcast emails?
Participants with Email Status 'Unknown', 'Sent' (users who have not verified their email address) and 'Banned' (users banned from the community) will be excluded from receiving broadcast emails.