Moderators

Assigned by the Administrators, Moderators are like the gardeners that cultivate your IdeaScale community by reviewing ideas, comments, and votes. Depending on the moderation settings of a community, Moderators serve as the gatekeepers of the community, approving or disapproving new users and new ideas. They may edit some front-end settings of the community.

Community moderators

They are moderators across the community. When the community is set to a higher level of moderation which requires the approval of ideas, members, and comments to go live within the community, users with this role are authorized to make these approvals.

In the case of communities having more than one Community Moderator, the pending queue of all Community moderators appears the same i.e. all the users/ideas/comments awaiting the moderator's approval will be seen under the pending queue of all the other Community Moderators too. Anyone of the Community Moderators can approve them.

Community moderators can also access all the reports from Reporting. 

Assign / Unassign Community Moderators:

Members can be assigned or unassigned as Community Moderators from Member Management. Search for the member by name or email address, select the checkbox next to their name, then open the Actions tab and choose the Add as Moderator, select Community option.To unassign a member, follow the same steps and choose Remove as Moderator.

Campaign Moderators

A Campaign Moderator is responsible for approving ideas that are submitted under the campaigns they are specifically assigned to as Moderators. This role does not moderate users, only ideas/comments.

A Campaign Moderator may be assigned to one or many different campaigns. They will see only those campaigns in the Moderation dashboard to which they are assigned as a Moderator.

A Campaign Moderator has access to Reporting with access to their own campaign along with all the public campaigns.

Assign / Unassign Campaign Moderators:
Members can be assigned or unassigned as Campaign Moderators from Member Management. Search for the member by name or email address, select the checkbox next to their name, then open the Actions tab and choose the Add as Moderator option, select Campaign further choose the campaign from the dropdown. To unassign a member, follow the same steps and choose Remove as Moderator. 

Custom Field Moderators

This type of moderator is in charge of moderating ideas with responses to specific custom fields used in the Idea Submission Form. Each custom field answer can be assigned to the same or a different moderator. Custom Field moderators are assigned to moderate standard user as well as moderator only profile answers as well.

A Custom Field Moderator has access to Reporting app.

Assign / Unassign Custom Field Moderators:

Members can be assigned or unassigned as Custom Field Moderators from Member Management. Search for the member by name or email address, select the checkbox next to their name, then open the Actions tab and choose the Add as Moderator option, select Custom Field further to checkbox required. To unassign a member, follow the same steps and choose Remove as Moderator. 

Translation Moderators

Translation Moderators are required only when real-time translation is enabled for the community. These moderators review and verify machine-translated ideas and comments. Then they provide translations for the generated content such as custom field questions, community and campaign titles, and descriptions from Moderation Dashboard.

Assign / Unassign Translation Moderators:
Administrators have to ensure that real-time translation is set up in the community first before assigning Translation Moderators.

Members can be assigned or unassigned as Translation Moderators from Member Management. Search for the member by name or email address, select the checkbox next to their name, then open the Actions tab and choose the Assign as Translation Moderator option. To unassign a member, follow the same steps and choose Remove from Translation Moderator.