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      Video & Image FAQ's

      Common questions around videos and images that IdeaScale Supports

      Videos and images can be added in several places in the community as well as while submitting an idea or a comment.

      1. What type of videos does IdeaScale Support?
        You can upload the following file types: mp4, m4v, ogv, ogg, m3u8, webm, webmv, wmv, mpg, mpeg, mov.
      2. What type of audio does IdeaScale Support?
        You can upload the following file types: mp3, wav, m4a, oga.
      3. What type of images does IdeaScale Support?
        gif, bmp, png, jpg, jpeg, ico, obj, .stl, and .stp.
      4. What type of files are supported for preview?
        mp4, m4a, mp3, ogv, ogg, oga, webmv, wav, mov.
      5. What type of platforms does Ideascale Support for embedding videos?
        Youtube, Vimeo, Qumu, Vidyard, Kaltura, Brightcove, Vbrick, Intrado and MS Stream
      6. How can I embed a video in the rich text editor
        You can grab video URL link from platform where video is hosted and insert it in video embed tool from rich text editor as shown below
        Screenshot 2023-04-11 at 7.52.40 PM

      Note: 

      1. The below-mentioned file types are not currently supported
        videos: flv, wmv, mpg, m3u8
        images: tif, tiff, svg

      2. Individual file size should not exceed 25MB. The smaller the file, the faster it will load

      3. CMYK color mode is for print media and RGB is for Electronic Media (Monitor, TV, Phone etc)/ Web. Make sure that the uploaded file must be saved in RGB color mode otherwise, the image color might change texture in the web view.