Report Duplicate Ideas

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The Report Duplicate option helps identify and report duplication of any specific idea submitted to the community. Administrators and standard users can flag ideas as duplicates; a Community Administrator configures the automation's threshold and resulting action under Automation Builder.

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Role Permissions

1. Community Administrator: Configures the Report Duplicate automation under Automation Builder, including the duplicate threshold and the resulting action. An Administrator cannot report another Administrator's idea as a duplicate (see Exceptions).
2. Standard User: Can flag another member's idea as a duplicate using the Report Duplicate label.
3. Moderator: Does not see the Report Duplicate label as an option (see Exceptions), and reviews ideas that reach the Pending Approval stage in the Moderator Dashboard when the Mark Duplicate action is configured.

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Setup Report Duplicate Notification

The Community Administrator can set up the Duplicate notification using the following steps:

1. Under Automation Builder, select Duplicate Notification, then select Edit.
2. Select the Condition Idea.
3. Enter the number of times an idea must be marked as Duplicate to reach the Duplicate threshold.
4. Once the threshold is reached, the idea follows the behavior configured in the Action section.
5. Actions can be triggered for Mark Duplicate, Change Stage, Notify Group, Notify Slack, Add Label, and Execute Webhook.
6. Select Enabled.

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Action

The Report Duplicate notification can be configured with the following actions:

1. Mark Duplicate

2. Change Stage

3. Notify Group

4. Notify Slack

5. Add Label

6. Execute Webhook

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Mark Duplicate

If the action is set to Mark Duplicate, once the threshold is reached, the idea moves into the Moderator Dashboard for moderator approval.

 

Once approved, the idea is labeled Duplicate.

Help article on Mark Duplicate

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Change Stage

If the action is set to Change Stage, once the threshold is reached, the idea's stage changes to the stage selected in the action.

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Notify Group

If the action is set to Notify Group, once the threshold is reached, members of the selected group receive an email notification.

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Notify Slack

If the action is set to Notify Slack, once the threshold is reached, the system sends a message to the Slack channel configured under Action.

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Add Label

If the action is set to Add Label, once the threshold is reached, the system applies the label configured under Action to the idea.

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Execute Webhook

If the action is set to Execute Webhook, once the threshold is reached, the system executes the webhook configured under Action and posts the payload to the intended application.

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Mark Idea as Report Duplicate

1. Select the Report Duplicate label on the idea.
2. In Grid View and List View, the Report Duplicate label appears under the three-dot button used for additional actions.

Grid View:

List View:

      3. Once an idea is flagged and the threshold is met, the idea moves to the Pending Approval stage with the message: "You have reported this idea as being a duplicate. It will be removed when enough people flag it."

     4. The idea submitter receives an "Idea Flagged" email notification, shown below.

      5. Selecting the Click link in the notification redirects the idea submitter to the idea details page, where the idea appears in the Pending Approval stage awaiting moderator approval.

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Exceptions

1. Label access: Only Administrators and standard users have access to the Report Duplicate label on ideas.
2. Moderator visibility: A Moderator, or a member who is both Administrator and Moderator, does not see the Report Duplicate label as an option.
3. Administrator restriction: An Administrator cannot report another Administrator's idea as a duplicate. A standard user can report a duplicate on another member's idea.
4. Stage-based visibility: Any idea submitted directly into the Ideate Stage displays the Report Duplicate label. An idea moved from the Pending Approval stage by a Moderator, or moved from any other stage into the Ideate Stage, does not display this label.
5. Notification recipients: The idea submitter, the idea owner, and Moderators receive an email notification when an idea is marked as a duplicate.

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Frequently Asked Questions

Who can flag an idea as a duplicate?

Administrators and standard users can flag ideas using the Report Duplicate label. Moderators, and members who are both Administrator and Moderator, do not see this label as an option.

What happens when an idea reaches the duplicate threshold?

The idea follows the action configured under Automation Builder — for example, being marked as a duplicate, having its stage changed, triggering a group or Slack notification, having a label applied, or executing a webhook.

Can an Administrator report another Administrator's idea as a duplicate?

No. An Administrator cannot report another Administrator's idea as a duplicate. A standard user can report another member's idea as a duplicate.

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Related Articles

• Help Article for Manage Duplicate and Abuse Ideas

• Help Article forReport Abuse Idea and Comment