Path: Community Topbar >> Apps icon >> Community Settings >> Workflow >> Automation Builder >> Duplicate Notification
The Report Duplicate option helps to identify and report duplication of any specific ideas in the community. Only the admin and standard users in the community can flag ideas as Duplicates.
How to mark ideas as Report Duplicate
Setting up Report Duplicate Notification:
The administrator of the community can set up the Duplicate notification by the following requirements:
1. Under Automation Builder, click on the Duplicate Notification >> Edit
2. Select the Condition Idea
3. Enter the number of times the idea has to be marked as Duplicate for reaching the Duplicate threshold
4. After reaching on the threshold value, an idea would follow the behavior which has been set in the Action.
5. Actions can be triggered for Mark Duplicate, Change Stage, Notify Group,
Notify Slack, Add Label and Execute Webhook.
6. Click on Enabled.
Action
Report Duplicate notification can be set up by following few actions.
4. Notify Slack
5. Add Label
6. Execute Webhook
Mark Duplicate
If the action is set as Mark Duplicate, after reaching on the threshold value, the idea would be moved into the Moderator Dashboard for moderator approval.
The idea will be labelled as Duplicate after approval from the moderator.
Change Stage
If the action is set as Change Stage, after reaching on the threshold value, the idea stage will be changed which has been selected in the action.
Notify Group
If the action is set as Notify Group, after reaching on the threshold value, members of the group will be notified via email notification.
For 'Notify Member' action idea will be only marked as 'Duplicate'. Idea would not move into pending approval stage for moderator approval.
Notify Slack
If the action is set as Notify Slack, after reaching on the threshold value, system will send a message to Slack channel setup under Action.
Add Label
If the action is set as Add Label, after reaching on the threshold value, system will apply the label setup under Action to the idea.
Execute Webhook
If the action is set as Execute Webhook, after reaching on the threshold value, system will execute the webhook set under Action and post the payload to the intended application.
Mark Idea as Report Duplicate:
1. Click on the Report Abuse label on the idea.
2. In Grid View and List View the Report Abuse label will be displayed in the three dots button which is meant for more actions.
Grid View:
List View:
3. As soon as someone reports an idea and the threshold is met the idea will move into Pending Approval stage with the message-"You have reported this idea as being a duplicate. It will be removed when enough people flag it."
4. The idea submitter will receive email notification of 'Idea Flagged' as shown in the below screenshot.
5. After clicking the Click link, it redirects the idea submitter to the idea details page and sees it’s in the pending approval stage for awaiting moderator approval.
- Only administrators and standard users have access to the "Report Duplicate" label in ideas.
- If you are a moderator, admin & moderator, you will also not see the label as an option.
- Admin can not report duplicate to another admin's ideas. A normal member can report duplicate, an idea of another member.
- Any idea which gets submitted is live and is in Ideate Stage will show 'Report Duplicate' label, however, any idea moved from the Pending Approval stage by a moderator or any idea moved from any different stage to Ideate stage will not show this label.
- The idea submitter, idea owner and the moderators will receive an email notification when an idea is marked as duplicate.