Path: Community Settings >> Workflow >> Automation Builder >> Abuse Notification
Report Abuse option helps in detecting and reporting any sort of abusive, inappropriate language into the idea in the community.
Only the admin and standard user of the community can flag an idea as Abusive submitted by the community members itself.
This section falls under Advanced settings.
Setting up Report Abuse Notification:
The administrator of the community can set up the Abuse notification by the following requirements-
1. Click on the Abuse Notification >> Edit
2. Select the Condition 'Idea'
3. Enter the number of times the idea has to be marked as ‘Abuse’ for Abuse threshold
4. After reaching on the threshold value, an idea would follow the behavior which has been set in the 'Action'
5. Actions can be triggered for:
Notify Members: All members or Members assigned to specific Groups.
6. Click on Enabled.
Report Abuse notification can be set up by following few actions.
1. Mark Abuse
2. Change Status
3. Notify Member
If the action is set as Mark Abuse-
After reaching the threshold value, the idea would be moved into the incoming moderation dashboard for moderator approval. For this action, the idea will be marked as 'Abuse' after approval by the moderator.
If the action is set as Change Status-
After reaching the threshold value, idea stage will be changed which has been selected in the action.
If the action set as Notify Member-
After reaching on the threshold value, a group of people will be notified that idea has been met 'Abuse Notification' rule.
For 'Notify Member' action idea will be only marked as 'Reported'. The idea would not move into the pending approval stage for moderator approval.
Mark Idea as Report Abuse:
1. Click on the Report Abuse link on the idea.
2. In Grid View and List View the Report Abuse link will be displayed in the three dots button which is meant for more actions.
3. As soon as someone reports an idea and the threshold is met the idea will move into Pending Approval state with the message- 'You have reported this idea as being inappropriate. It will be removed when enough people flag it'.
4. The idea submitter will receive an email notification of 'Mark Abused' as shown in the below screenshot.
5. After clicking on the link from an email, it redirects the idea submitter to the idea details page and sees it’s in the pending approval stage for awaiting moderator approval.
Only Admin and Standard User will see the Report Abuse link in the idea.
Admin can not report abuse to another admin's ideas.
Moderators will not see the Report Abuse links to perform this action.
Any idea which gets submitted is live and is in Ideate Stage will show 'Report Abuse' links, however, any idea moved from the Pending Approval stage by a moderator or any idea moved from any different stage to the Ideate stage will not show these links.
Report Abuse link will be available only for ideas in the Ideate Stage.
The Idea submitter, idea owner and moderator receives an email notification when an idea is labeled as Abuse.
Report Abuse Comment
Report abuse comment link helps in detecting and reporting any sort of abusive, inappropriate comment on a specific idea in the community.
1. If a standard user posts a comment, only then Report Abuse label is visible to other standard users on the comment as shown in the below screenshot.
2. Any Standard User reports a comment as abusive will move into the Pending Approval stage as shown in the below screenshot.
3. The moderator will receive email notification for Comment Flagged.
4. Moderator can approve the flagged comments from the Incoming Moderation Dashboard.
5. After approving the comment by the moderator, the comment will be published with a label as "Reported".
1. Only standard users will see the Report Abuse links in the comment.
2. If the 'New Comment Approval' switch is enabled in the community, the standard users will not be able to see the Report Abuse links in the comment.