New Members Approval

How to approve new members

Path: Community Topbar >> Apps Icon >> Community Settings >> Security >> Access Restrictions >> Approvals Required >> New Members Approval


This section is found in the Basic settings. When this setting is enabled, new members who join the community will need approval from a moderator before they can participate. 

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What non-approved members will see:

When the user logs in, they will not be able to participate in the community till the moderator approves his/her account. Users will see the message the below message.

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Where can you find your pending approval members:

The Moderators will be able to see all pending members from Member Management >> Members

Then moderators need to filter all pending members by this command: Pending: {YES}

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Then they can update the Member Status from “Pending” to “Member” or “Banned” by clicking on Member’s name from the Member Dashboard.

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This action can be done in bulk for multiple pending members by selecting the pending members and from Action tab select Approve member or Reject member.

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What happens when some Auto Approve Domains will be added in Email Based Access Control

If a member Joins or Registers in the Community with the Email Domain which is already added to the Auto-Approve List then he/she will be Automatically Approved.

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What happens if New Member Approval is ON in SSO-enabled community:
In an SSO-enabled community, all members are uploaded by the Administrator. So there is no effect of New Member Approval.

But for the mixed SSO community where Email/Password login and Community Sign Up is enabled, the New Member Approval will work as usual for the members who will register in the community.

Last Updated: September 17, 2025