Moderation Tips

How to improve the community workflow

Define Goals
Organizations that define their goals early on and then communicate those goals help moderators know what to look for. It helps assessment happen throughout the entire idea lifecycle (even during the submission process).

Reward Moderators
Moderators do most of the heavy lifting in your community: monitoring for appropriate content, maintaining responsiveness, evaluating ideas for feasibility and applicability, and stewarding them through the lifecycle. Rewarding good moderation will create better moderators and therefore a better ideation process.

Recruit Subject Matter Experts
A curated conversation depends on quality dialogue. The more those in your community know about the ideas being addressed, the more thoughtful their responses will be. Identify thought leaders with an organization to help drive the conversation and assess ideas.

Enable Workflow
Setting required vote and comment thresholds help flag promising ideas early on. Define community thresholds and route ideas to reviewers even earlier.

Be Responsive
You can’t (and probably shouldn’t) deliver on all ideas, but organizations should respond to every idea. And, perhaps more importantly, when ideas are moved forward, selected, and implemented, these changes should be communicated to the author of the idea and the community.

Bring it Offline
When possible, engaging moderators in an offline context will help articulate and move those lightning rod ideas that are most exciting into the next phase of development. It also makes the moderators feel more integrated into the ideation process.

Check-In Regularly

As a best practice, one of IdeaScale’s clients requires all moderators to enter the community to comment, update idea statuses, and respond to questions at least every two weeks. And even when there’s been no movement on an idea, it is important to update the author and its followers on where it’s at and what they can expect.


Last Updated: May 31, 2023