Tips for helping you get back into your community
We understand that being locked out of your community can be frustrating, so we've compiled a list of the most common reasons this may happen and provided solutions to help you regain access.
Please note that for certain issues listed below, only the Workspace administrator will be able to resolve the problem and grant access. In such cases, IdeaScale may not be able to offer assistance.
Invalid Email Address / Password Combination
A member entering an incorrect email address or password will be prompted with the error message shown below.
If you encounter the error message mentioned above, click on the Forgot Password option to update your password. You will receive an email with detailed instructions on how to proceed. If you don't receive the email, make sure to check your spam folder.
Account Locked Temporarily
If a member fails to log in due to multiple wrong login attempts, they will receive a message and email notifying them that their account has been temporarily locked. The Workspace administrator determines the duration of the lockout and it cannot be overridden.
Members will have to wait till the locking period ends or contact Workspace administrator to unlock them.
Account Inactivity
If you haven't used your account for a while (the specific amount of time is set by the admin), you may not be able to access it. If this happens, simply click on the verification link provided in the email you received to regain access to your account.
You can also request Workspace admin to unlock you from Workspace Member Management.
Member Banned from Community
If a member of the community has been banned, they will not be able to access or participate in any activities within the community. If they attempt to reset their password, they will receive an email notifying them of their ban. Please contact your workspace or community administrator if you have any questions or concerns about being banned from the community.
Email Domain Blacklisted
If the workspace administrator has created a list of blacklisted domains, anyone attempting to register with those domains will receive an error message. IdeaScale has no control over community blacklisting, so please contact your Workspace administrator for any questions or concerns.
Unregistered member trying to reset password
If you have received the email mentioned below and do not have an existing IdeaScale account, simply click on the "Please register to continue" link to create a new account and regain access to the community.
If you still require assistance, you can contact our Technical Support team directly through the help chat icon located at the bottom right-hand corner of your screen. Alternatively, you can email support@ideascale.com for further assistance. We are always here to help!