--- title: IdeaScale Support Team description: Know about IdeaScale Support Team --- [Skip to content](https://help.ideascale.com/ideascale-support-team#main-content) English Show submenu for translations [![IdeaScale](https://help.ideascale.com/hs-fs/hubfs/ideascale-logo.png?width=223&height=31&name=ideascale-logo.png)](https://help.ideascale.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Go to ideascale.com](https://ideascale.com/) [Go to ideascale.com](https://ideascale.com/) Hi!👋 How can we help you today? - There are no suggestions because the search field is empty. 1. [IdeaScale Support Center](https://help.ideascale.com/?hsLang=en) 2. [Policies & Notices](https://help.ideascale.com/policies-notices?hsLang=en) # IdeaScale Support Team ## Know about IdeaScale Support Team **Overview:** Goal of our IdeaScale Support Team will be to address clients' concerns affecting account/community issues and troubleshoot them. Our support engineers are always ready to assist you with your support-related issues and bugs reported. Support team can be accessed 24x7 for critical and non-critical issues via Live Chat (the blue chat bubble on the right corner of your screen).   **Role of Support Team:** 1. Working with customers to identify IdeaScale account or community-related issues and address the same for advice or fix with the help of our Developers. 2. Logging and keeping records of customer queries in the form of support ticket. 3. Updating Knowledge Base Articles related to various features, settings, and new releases which can be accessed from our support page ([http://support.ideascale.com](http://support.ideascale.com)). 4. Working closely with our Innovation Architects to keep customers updated 5. Testing, reporting, and assisting with resolving issues ### **Meet the Team!**   **Rico Oyola** **![rico](https://help.ideascale.com/hs-fs/hubfs/rico.jpeg?width=319&height=319&name=rico.jpeg)**   **Aseem Nath**  ![aseem](https://help.ideascale.com/hs-fs/hubfs/aseem.jpeg?width=319&height=319&name=aseem.jpeg)   **Deepti Gosavi** ![deepti](https://help.ideascale.com/hs-fs/hubfs/deepti.jpeg?width=319&height=319&name=deepti.jpeg)   **Deepthi Joseph** ![deepthi](https://help.ideascale.com/hs-fs/hubfs/deepthi.jpeg?width=319&height=319&name=deepthi.jpeg)   **Shoyab Shaikh** ![shoyab copy](https://help.ideascale.com/hs-fs/hubfs/shoyab%20copy.jpg?width=319&height=319&name=shoyab%20copy.jpg)   **Anika Tasnim** ![anika](https://help.ideascale.com/hs-fs/hubfs/anika.jpg?width=319&height=370&name=anika.jpg)   **Ivan Arefin** **![ivan copy](https://help.ideascale.com/hs-fs/hubfs/ivan%20copy.jpg?width=319&height=308&name=ivan%20copy.jpg)**   **Saykat Gupta**   ![saykat](https://help.ideascale.com/hs-fs/hubfs/saykat.jpeg?width=319&height=319&name=saykat.jpeg)   **Jesus Portillo** **![jesus](https://help.ideascale.com/hs-fs/hubfs/jesus.jpeg?width=319&height=319&name=jesus.jpeg)** **Rabius Jabiullah** **![rabius](https://help.ideascale.com/hs-fs/hubfs/rabius.jpeg?width=319&height=319&name=rabius.jpeg)**   Last Updated: September 18, 2025   - 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