- IdeaScale Support Center
- Policies & Notices
IdeaScale Support Team
Know about IdeaScale Support Team
Overview:
Goal of our IdeaScale Support Team will be to address clients' concerns affecting account/community issues and troubleshooting them. Our support engineers are always ready to assist you with your support-related issues and bugs reported. Support team can be accessed 24x7 for critical and non-critical issues via Live Chat (the blue chat bubble on the right corner of your screen).
Role of Support Team:
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Working with customers to identify IdeaScale account or community-related issues and address the same for advice or fix with the help of our Developers.
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Logging and keeping records of customer queries in the form of support ticket.
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Updating Knowledge Base Articles related to various features, settings, and new releases which can be accessed from our support page (http://support.ideascale.com).
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Working closely with our Innovation Architects to keep customers updated
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Testing, reporting, and assisting with resolving issues
Meet the Team!
Lara Luik
![](https://help.ideascale.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio10337416949a3f87277076590aa33ac6fPicture1.png?width=314&height=314&name=downloads.intercomcdn.comio10337416949a3f87277076590aa33ac6fPicture1.png)
Aseem Nath
![](https://help.ideascale.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio103374226b697732856c71b61dd8603a5Picture1.png)
Deepti Gosavi
![](https://help.ideascale.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio103376486d7593c976c2a3e0c00dbafc9Picture1.png)
Deepthi Joseph
![](https://help.ideascale.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio103374431cb749bf46130ab6501712ae2Picture1.png?width=352&height=350&name=downloads.intercomcdn.comio103374431cb749bf46130ab6501712ae2Picture1.png)
Shoyab Shaikh
![](https://help.ideascale.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio1033744618df81d01bfa2aef06f3e515cPicture1.png?width=340&height=340&name=downloads.intercomcdn.comio1033744618df81d01bfa2aef06f3e515cPicture1.png)
Jony Rahman
![](https://help.ideascale.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio10337456747d0ffdc7ad1e76c805f18c1Picture1.png?width=370&name=downloads.intercomcdn.comio10337456747d0ffdc7ad1e76c805f18c1Picture1.png)
Anika Tasnim
![](https://help.ideascale.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio518895169896ba8d512792e9b4483a8beIMG_20210123_105426(1).jpg?width=363&height=421&name=downloads.intercomcdn.comio518895169896ba8d512792e9b4483a8beIMG_20210123_105426(1).jpg)
Ivan Arefin
Saykat Gupta
![](https://help.ideascale.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio10337462667b2212f7685c4b59a957c5aPicture1.png)
Last Updated: April 17, 2024