- IdeaScale Support Center
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IdeaScale Support Team
Know about IdeaScale Support Team
Overview:
Goal of our IdeaScale Support Team will be to address clients' concerns affecting account/community issues and troubleshooting them. Our support engineers are always ready to assist you with your support-related issues and bugs reported. Support team can be accessed 24x7 for critical and non-critical issues via Live Chat (the blue chat bubble on the right corner of your screen).
Role of Support Team:
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Working with customers to identify IdeaScale account or community-related issues and address the same for advice or fix with the help of our Developers.
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Logging and keeping records of customer queries in the form of support ticket.
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Updating Knowledge Base Articles related to various features, settings, and new releases which can be accessed from our support page (http://support.ideascale.com).
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Working closely with our Innovation Architects to keep customers updated
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Testing, reporting, and assisting with resolving issues
Meet the Team!
Lara Luik
Aseem Nath
Deepti Gosavi
Deepthi Joseph
Shoyab Shaikh
Jony Rahman
Anika Tasnim
Ivan Arefin
Saykat Gupta
Last Updated: April 17, 2024