All about idea linking from member, moderator & administrator perspectives
A common practice software companies use to organize product tickets is to link one ticket to another if they are similar or rely on one another. IdeaScale has created a similar feature that allows users to link one idea to another as per its relevance. System uses the keywords from idea title and description to show link idea results.
There are 5 types to link the ideas:
Similar to: The idea which is similar in content to another idea.
Substantially equivalent to: The idea which is substantially equivalent, but is possibly not identical.
Relates to: The idea which is not possibly similar idea addressing the same issue/solution but addresses a related aspect or uses a related approach.
Is Part of: The idea is a small or substantial part of another broader idea.
Contains: The content of one idea is mostly contained within another idea.
Supports: The idea supports the other idea, which is different or better.
Supported by: It cross-references 'Supports'. The idea is supported by another idea
Visibility of the feature to members
The members of the community will be able to see this feature in various places as mentioned below.
1. Idea submission form
2. Idea edit page
3. Idea drafts
4. Idea Details Page
Visibility of the feature to moderators
Moderators will be able to use this feature in the following sections along with the sections shown under Visibility of the feature to members.
1. Incoming Moderation
2. Idea Portfolio
Visibility of the feature to administrator and administrative settings
To provide this feature to members and moderators, the administrator will need to enable Allow Idea Linking from Community Settings >> Customization >> Customize Site Behavior
Once enabled administrator will be able to see it under the following sections along with the sections where members can see it.
1. Campaign settings under Idea Submission Tool
2. In Export Data
3. In Import Data
- The linked idea will be attributed to the person who links it though, for previously linked ideas, will be attributed to the account owner/the main administrator.
- Ideas can be linked to other ideas from a different campaign.
- A private campaign idea that is linked to a public campaign idea will be visible only to the members authorized for that private campaign.