Process to Ban, Unban or Delete a user from your workspace or community
Path: Workspace Landing Page >> Topbar >> Grid icon >> Member Management
Path: Community Topbar >> Apps icon >> Member Management
To ban a member from the workspace or community, the admin of the workspace or the community can do so from the Member Management.
Banning member from Member Management
- Go to the dropdown on top right hand corner where your name appears.
- Click on Member Management
- Select the email address you would like to ban and from Action tab select Ban Member option.
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Ban Member - This option will ban selected members from your community but keep all their personal data, ideas, and comments in the system. This option can be reversed.
4. Type 'BAN' and complete the process by clicking on Confirm.
The Banned member will not be able to visit or participate in the community till he is set as 'Approved member' again by the administrator.
Only the administrator of the community can ban a member from the community.
Unban member from Member Management
To unban the banned member simply follow the given steps:
1) Go to the dropdown on top right hand corner where your name appears.
2) Click on Member Management >> Search Bar
3) Select Banned from the drop-down, then select Yes and search. A list of all banned members will be populated.
4) Click on the email address of the banned member which opens up the details of the member. You will see the Current Status as Banned.
5) Change the 'Banned' status to 'Member' and 'Save changes'. The member will be able to participate in community activity again.
Delete member from Member Management
Deleting member can be done from Workspace Member Management only. While deleting you can choose from two options: Delete Member or Delete Member and their Contributions.
Delete Member: This will remove all selected members' personal data from the system but keep their ideas and comments. This option is not reversible. (Use with caution.)
Delete Member and their Contributions: This will remove all selected members' personal data, ideas, and comments from the system. This option is not reversible. (Use with caution.)
If the 'Delete member' or 'Delete member & their contributions option was selected while deleting the member, you cannot undo the action. The member will need to be re-invited or register again.