Path: Workspace Homepage >> Navigation Panel >> Members
| What is Member Management? |
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| Member Management is the area of the workspace or community where a member's participation can be banned, unbanned, or permanently deleted. |
Member Management allows a workspace or community to control who can access and participate in it. A member can be temporarily banned to suspend their participation while retaining their data, unbanned to restore participation, or deleted to permanently remove them from the system.
Role Permissions
- Community Administrator: Can ban or unban a member from the community.
- Workspace Administrator: Can delete a member or a member's contributions from Workspace Member Management.
Ban a Member
Select the email address of the member to be banned, then select Ban Member from the Action tab.
This action bans the selected member from the community while retaining all of the member's personal data, ideas, and comments in the system. Select Confirm to complete the process. This action can be reversed. See Unban a Member below.
Note: A banned member cannot visit or participate in the community until the status is changed back to Approved Member. See Exceptions below for what a banned member experiences while banned.
Unban a Member
- Select the dropdown in the top right corner where the account name appears.
- Select Member Management, then use the Search Bar.
- Select Banned from the dropdown, select Yes, and search. A list of all banned members is populated.
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Select the email address of the banned member to open the member's details. The Current Status displays as Banned.
- Change the status from Banned to Member and select Save Changes. The member is able to participate in community activity again.
Delete a Member
Deleting a member is only available from Workspace Member Management. One of two options can be selected when deleting a member:
- Delete Member: Removes the selected member's personal data from the system but retains the member's ideas and comments.
- Delete Member and their Contributions: Removes the selected member's personal data, ideas, and comments from the system.
Note: Both delete options are permanent. See Exceptions below.
Exceptions
- Delete Member or Delete Member and their Contributions is selected: The action cannot be undone. The member must be re-invited or must register again to rejoin.
Frequently Asked Questions
Is a banned member's data removed from the system?
No. Banning a member suspends the member's ability to visit or participate in the community, but the member's personal data, ideas, and comments remain in the system until the member is unbanned or deleted.
Can a deleted member's account be restored?
No. Deleting a member, with either the Delete Member or Delete Member and their Contributions option, cannot be undone. The member must be re-invited or must register again to regain access.
What is the difference between Delete Member and Delete Member and their Contributions?
Delete Member removes only the member's personal data while retaining their ideas and comments. Delete Member and their Contributions removes the member's personal data along with all of their ideas and comments.
Who can unban a banned member?
A member can be unbanned by changing their Current Status from Banned to Member in Member Management and selecting Save Changes.
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