Email Notifications Received By Administrators

Administrators can automate email notifications for various approvals and other activities done within the community. 

Workspace Administrator

Community Administrator

Workspace Administrator

The following are the emails received exclusively by a Workspace Administrator:

1. Receive e-mail notification on account updated as Administrator: The member will receive the email notification for the account updated to Workspace Administrator.

2. Receive Email Notification for New Workspace Member Signup: The Workspace administrators will receive an email notification when a new user registers for the workspace or is uploaded to the community by the Community administrator.

3. Receive Email Notification for New Workspace Member Approval: The Workspace administrators will receive an email notification when a new member approval is required at the workspace level.

4. Receive an Email when Members are Locked: The Workspace admin will receive a summary email detailing members who have been locked out due to incorrect password attempts or prolonged inactivity.

5. Receive Email Notification for Lower Seat Count: Both the Workspace and Community Administrators will receive email notifications if the seat count goes below the threshold specified in the Workspace Default Notification Preference >> Seat Count Lower Threshold. Note: The email is sent out at 1am (1am UTC for US and Europe server, and at 1am AEST for Australia) after the threshold is reached.

6. Receive an Email when the Member Limit is Reached: Workspace administrators will receive an email notification when the maximum number of members permitted in the workspace has been reached. Additionally, a persistent alert banner will be displayed within the Workspace Member Management section to inform administrators of this status. Note:  the email notification is dispatched at 1 AM (1am UTC for US and Europe server, and at 1am AEST for Australia)

7. Receive Email Notification for Upcoming Community Expiry: Workspace administrators and the Billing contact will receive notifications regarding the impending expiration of the Community in advance. The specific number of days for this notice can be configured in the Workspace Default Notification Preference >> Upcoming Community Expiry Notification (Days). Note:  the email notification is dispatched at 1 AM (1am UTC for US and Europe server, and at 1am AEST for Australia), following the specified number of advance notice days prior to the community's expiration.

8. Receive Email Notification for Member Self Removal: Workspace Administrator will receive email notifications when a member leaves the workspace, removing themselves from the Workspace.

9. Free Account Deletion Email: The Workspace owner having a free subscription will receive 2 emails before their account is deleted. 1st email is sent to the free account after 90 days of inactivity, while the 2nd email is sent when the free account is being deleted (or very soon before) 

If the Workspace Administrator is also the Workspace Owner, the following email notification will be received by them:

a) Broadcast Email Status
b) Member Bulk Import
c) Bulk Hide Identity
d) Member Status Bulk Import for Upload/ Update
e) Idea Import
f) All Batch Process Email
g) All Batch Translation Email
h) All Export Batch Process Email
i) All export data emails

Community Administrator

The following are the emails received exclusively by a Community Administrator:

1. Receive e-mail notification on account updated as Administrator: The member will receive the email notification for the account updated to Workspace Administrator.

2. Receive Email Notification for New Community Member Approval: The community administrators will receive an email notification when a new member's approval is required at the community level.

3. Receive Email Notification for Private Comments: The Community Administrators and moderators will get an email notification for private comments.


4. Receive Email Notification when Members are locked: Community administrators will receive an email daily with details of members who are locked due to inactivity or wrong password within their community. 

Note: All the other email notifications received by community members are also received by the administrators in addition to the email notifications mentioned above. Help article on Email notifications received by the users.