Community General Settings

Custom Domains setup

Settings custom URL/domain for the workspace community

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Path: Workspace Homepage >> Manage Workspace >> General Settings >> Workspace Info

Custom URL without ".ideascale.com" for communities

IdeaScale customers at the Enterprise subscription can set a custom domain for their Worspace. In order to get the custom domain option to work correctly the Workspace admin will need to add/modify their domain's DNS settings. If the Workspace admin is not aware or do not have access to update the DNS records, they need to contact their internal IT staff or their system administrator for more information. IdeaScale Technical Support cannot help to set up DNS for their domain.

Note: Custom domain can only be setup at the Workspace level and will apply to all communities within the Workspace.

 
Following are the steps:

1. Add a CNAME DNS Record to your existing domain - Eg. ideas.mycompany.com and point it to app.ideascale.net

URL: ideas.mycompany.com

CNAME: app.ideascale.net (Replace with proper region.  If you need to know your region ask your Account Manager)

Region                                 CNAME 

US (ideascale.com)             app.ideascale.net 

EU (ideascaleapp.eu)         app-eu.ideascale.net

PE (ideascaleapp.com)       app-pe.ideascale.net

AU (ideascale.com.au)        app-au.ideascale.net

ISG (ideascalegov.com)      app-isg.ideascale.net 

AE (ideascale.ae)                app-ae.ideascale.net


 Note: Do not add an A-Record, You must use a CNAME Record Type

 2. After adding the CNAME DNS Record, make sure that the IP Address resolves to the same IP address as app.ideascale.net - You can try ping ideas.mycompany.com to make sure that the address resolution is working correctly. If you did step one correctly, ping ideas.mycompany.com should resolve to one of our server cluster IP addresses.

 3. After setting up CNAME you need to set Custom Domain name.


You can configure a custom domain without using 'WWW' by redirecting http://mycompany.com to http://www.mycompany.com.

Note: When DNS records have been changed it takes about 24 hours for the changes to propagate and take effect. Only after that will you be able to see the result of the DNS changes you have made.


SSL for Custom Domains

Only Enterprise subscription holders using custom domains may configure communities to use SSL. You will need to provide IdeaScale with your SSL certificate, and you must have control of your DNS settings to be able to create a CNAME (i.e., subdomain) record.
 
Contact IdeaScale's Sales Department for more information.

Last Updated: October 8, 2024