Path: Workspace Homepage >> Navigation Panel >> Settings >> Workspace >> Workspace Configuration >> Workspace Info >> Custom Domain
| What is a Custom Domain? |
|---|
| A Custom Domain replaces the default "ideascale.com" URL with a domain the organization owns (for example, ideas.mycompany.com) for all communities within a Workspace. |
Custom Domain is available to Workspaces on the Enterprise subscription. Configuring a Custom Domain requires the Workspace Administrator to add and modify DNS settings for the organization's domain; IdeaScale Technical Support cannot configure DNS on the organization's behalf. A Custom Domain is set at the Workspace level and applies to every community within the Workspace.
Role Permissions
- Workspace Administrator: Adds and modifies the DNS records required for the Custom Domain and sets the Custom Domain field in Workspace Configuration.
TABLE OF CONTENTS
CNAME DNS Record SetupCustom Domain Configuration
SSL for Custom Domains
Exceptions
Frequently Asked Questions
CNAME DNS Record Setup
The Workspace Administrator adds a CNAME DNS Record to the organization's existing domain and points it to the appropriate regional IdeaScale server. Only a CNAME Record Type is supported; an A Record cannot be used.
- Region US (ideascale.com): CNAME target app.ideascale.net
- Region EU (ideascaleapp.eu): CNAME target app-eu.ideascale.net
- Region PE (ideascaleapp.com): CNAME target app-pe.ideascale.net
- Region AU (ideascale.com.au): CNAME target app-au.ideascale.net
- Region ISG (ideascalegov.com): CNAME target app-isg.ideascale.net
- Region AE (ideascale.ae): CNAME target app-ae.ideascale.net
If the Workspace Administrator is unsure of the Workspace's region, the Account Manager can confirm it.
After the CNAME Record is added, the Workspace Administrator confirms that the address resolves correctly — for example, by pinging the custom URL (ideas.mycompany.com) to verify it resolves to the same IP address as app.ideascale.net. See Exceptions below for how DNS propagation timing affects this step.
Custom Domain Configuration
Once the CNAME DNS Record has been added and resolves correctly, the Workspace Administrator sets the Custom Domain field in Workspace Configuration >> Workspace Info
YThe Custom Domain can be configured without "WWW" by redirecting https://mycompany.com to https://www.mycompany.com.
SSL for Custom Domains
SSL for Custom Domains is available only to Enterprise subscription holders using a Custom Domain. The organization provides IdeaScale with its own SSL certificate and must control the DNS settings needed to create a CNAME record.
Contact IdeaScale's Sales Department for more information.
Exceptions
- DNS changes have just been made: The Custom Domain will not resolve or display until the DNS changes propagate, which can take up to 24 hours.
- Workspace Administrator lacks DNS access: The Workspace Administrator contacts the organization's internal IT staff or system administrator; IdeaScale Technical Support cannot configure DNS on the organization's behalf.
Frequently Asked Questions
What subscription level is required for a Custom Domain?
Custom Domain is available to Workspaces on the Enterprise subscription.
Can a Custom Domain be set for an individual community rather than the whole Workspace?
No. A Custom Domain is configured at the Workspace level and applies to every community within the Workspace.
Can an A Record be used instead of a CNAME Record?
No. Only a CNAME Record Type is supported for Custom Domain setup.
How long does it take for DNS changes to take effect?
DNS changes typically take up to 24 hours to propagate before the Custom Domain becomes visible.
Does SSL work with a Custom Domain automatically?
No. SSL for Custom Domains is available only to Enterprise subscription holders using a Custom Domain, and requires the organization to provide its own SSL certificate.
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