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@Mentions

Uses and settings for username for @mention

The feature will be available if it is enabled by the Workspace admin under Manage Workspace. Settings related to privacy and security will not change.

On successful login to a Workspace by a new member, a screen to set profile/username pops up as shown in the image below.

Screenshot 2024-09-02 at 7-29-33 AM-png

The username should be between 6 and 40 characters and use only lowercase letters (a-z), numbers, and periods. It can be a combination of letters and numbers.

Username creation and @mentions will be allowed in the communities only if the Workspace admin had enabled the setting Username setup required under Manage Workspace >> Customization >> Customize Site Behavior >> Miscellaneous


How does @mention work

@mentions will function in line with commonly accepted Internet standards. A user typing @“username” will see an auto-complete list of matching usernames to select from. The selected user will receive an email pointing toward the referenced content. In private campaigns, it is not possible to send @mention notifications to members who do not have access to the campaign. This feature also has curse filtering applicable in case an inappropriate name is used as a user name.


Where does @mention work

A member can use @mentions while commenting on an idea that looks like the image below.

downloads.intercomcdn.comio351045773ad6b4ce96f0d55f64e5ee111Screenshot+2021-06-16+at+6.36.43+PM

It also can be used to mention while submitting an idea in the description field. 

mention submission form


The @mention feature is also available to members who have access to the Stage-specific comments tab. For example: Build Stage, Review Stage, Refine Stage, Assessment Stage.

comment mention copy

The feature is also available on the Refine stage answer fields.

refine mention copy


Notifications

A notification email is sent to the member on being mentioned in the community. The member will receive the email notification only if Receive mention email setting is enabled from Profile >> Settings >> Notification settings.

mention email copy

Apart from this, an in-app notification is also received by the member being mentioned at 2 places:

1. Topbar Notification
topbar-1


2. Profile page >> Notifications >> Mentions
profile mention copy


How to Edit the Username

The member can always edit or change their username from their Profile >> Settings >>Profile information >> Username if it is a non-SSO community.

Screenshot 2024-09-01 at 1-03-13 PM-png

The member of an SSO community will be able to edit or change the username from the Profile only if the Workspace admin has enabled 'Allow members/persons to change username' setting is enabled in Manage Workspace >> Security >> Authentication >> Single Signon under the Settings icon. If this setting is not enabled the username field will be greyed out in the Personal settings.

Screenshot 2026-06-05 at 10.36.46 AM

If the setting Enable Username Prompt is disabled it will never ask the new member to create a username. The system will automatically generate a username if not provided by the IDP or if the provided username is not valid. If the member has a valid username used earlier and the one provided by the IDP is invalid it will retain the old valid username.

SSO communities can pass usernames via ADFS as a SAML attribute and map it to the username. In case of SSO communities, the members will be asked for a username only if the setting Enable Username Prompt in the SSO General Settings is enabled.

Last Updated: June 5, 2026