Navigation Panel & Workspace Dashboard

The legacy top navigation bar has been replaced with a modern, persistent left-side navigation panel — a smarter layout purpose-built for how administrators, moderators, and other back-office users manage the platform day to day.

Unlike the old top bar, the new navigation panel stays visible while moving through the platform, giving instant access to key areas at all times — whether overseeing the platform at a global level or diving into a specific community.

The panel is organized into two main sections, each serving a distinct purpose:

• Organization — Access core administrative and management tools, including Home, Idea Portfolio, Whiteboard, Moderation, Campaigns, Members, Reporting, Settings, and Billing & Subscription.
• Communities — Navigate all communities from a single location. Every community is listed in one place, and each can be expanded to reveal its key sub-sections: Ideas, Community Landing, Leaderboard, and Custom Pages. 

Organization

The Organization section consolidates all the tools that were previously available in the top navigation bar's App Menu. Instead of jumping between individual communities, administrators and moderators can now access every tool directly from the Workspace Home — and switch between communities without ever losing their place.

The following tools are available in this section:

• Home: Starting point for platform-wide activity. It will redirect to the Workspace landing page.

• Idea Portfolio: View, manage, and prioritize ideas across campaigns - Help article

• Moderation: Review, approve, or manage incoming ideas and content - Help article
• Translation Moderation: Translate the Workspace and community content. - Help Article (Available only if you are a Workspace or Community Translation Moderator.)

• Whiteboard: Collaborate visually and develop ideas - Help article

• Campaigns: Create, configure, and monitor your innovation campaigns - Help article

• Members: Manage participant access, roles, and permissions - Help article

• Reporting: Analyse engagement, idea flow, and impact through dashboards and reports - Help article

• Settings: Configure platform-wide preferences and advanced options - Help article

• Billing & Subscription: Review and manage the account’s subscription and billing details - Help article

Communities

The Communities section serves as the central hub for managing and navigating every community within a workspace. Clicking on the COMMUNITIES word will show the Workspace landing page instead of the Workspace dashboard on the right.

Upon opening this section, a list of all communities that have been created in the workspace will appear, limited to those accessible to the logged-in admin/moderator. Here's what each role can do:

• Moderators can click any community name to open and explore its content and activities.
• Administrators will also see a ⚙️ settings (gear) icon next to each community. This icon leads directly to that community's Community Settings, where permissions, appearance, and other options can be configured.

Workspace Administrators will additionally notice a + (plus) icon in the Communities section, which can be used to create new communities within the workspace.

Workspace Dashboard

The Workspace Dashboard is available exclusively to administrators and moderators, offering a quick, consolidated view of activity across all communities in a workspace when they click on the Home icon on Navigation Pannel.

Think of it as a health check for an innovation program. Rather than opening each community individually, this dashboard enables a clear understanding of overall engagement, helps spot trends, and quickly identifies areas that may need attention. The data displayed is automatically tailored to each user's role and accessible communities, ensuring that every user sees only the information for the accessible communities. It is the same Workspace dashboard that is available in the Reporting section.

These metrics provide a broad picture of participation and outcomes across communities:

• All Time Ideas: The total number of ideas that have been submitted across the accessible communities since they were created.

• All Time Comments: The cumulative count of comments added to ideas.

• All Time Votes: The total number of votes cast on ideas

• All Time Members: The number of unique members who exist in your accessible communities.

Engagement-focused metrics such as:

• Logins: How many times members have logged into the platform within a given period.
• Engaged Members: The number of members who have taken at least one meaningful action (such as submitting an idea, voting, or commenting).
• Idea Views: How often ideas are being viewed.

Finally, the dashboard highlights progress through the idea lifecycle:

• Ideas: The number of ideas currently in the system.

• Idea Comments: The number of comments associated with those ideas.

• Votes: The number of votes on those ideas.

• Selected Ideas: Cumulative count of Ideas that have been moved to the Selected stages.

• Implemented Ideas: Cumulative count of Ideas that have been moved to the Implemented stages.

By regularly reviewing these metrics, administrators and moderators can gain a clear picture of how communities are performing — where participation is thriving, where it may be falling short, and how effectively ideas are progressing from initial submission all the way through to implementation.