Path: Manage Workspace >> Subscription >> Subscription Dashboard
Path: Community Settings >> Subscription
The Subscription Dashboard provides a comprehensive, read-only overview of an account's subscription details. Workspace Administrators and Community Administrators can use this dashboard to review subscription information, monitor community creation, track seat occupancy across communities, and keep tabs on REST API usage — all from a single location.
TABLE OF CONTENTS
Current Subscription
The Current Subscription shows the subscription which the community's account currently has, like Free, Evaluation, Enterprise etc. It also shows the subscription start and end date.
Usage
The Usage section provides a detailed breakdown of consumption across the Workspace. The following metrics are tracked:
Create Community Limit: Displays the number of communities created within the Workspace against the total number of communities permitted under the subscription. Selecting the View Usage link opens a pop-up modal listing all existing communities.
Campaigns Used: Displays the number of Active or Launched campaigns within the Workspace against the allotted campaign limit. Draft and Archived campaigns are excluded from this count. Selecting the View Usage link opens a pop-up modal listing all existing Active and Launched campaigns.
Seats Used: Displays the number of seats currently occupied across all communities in the Workspace against the total allotted seats. One seat corresponds to one individual - identified by name or email address - assigned to any of the following roles:
- Global Administrator
- Admin Group
- Campaign Group Administrator
- Campaign Administrator
- Global Moderator
- Group Moderator
- Campaign Moderator
- Custom Field Moderator
- Translation Moderator
- Custom Admins
An individual holding multiple roles across multiple communities still occupies only one seat. Once an administrator removes that individual from all applicable roles, the seat is released and becomes available for reassignment.
Selecting the View Usage link opens a pop-up modal listing all existing Active and Launched campaigns.
API Calls Used: Displays the total number of REST API calls made against the Workspace data.
MCP API Calls Used: Displays the total number of API calls made to retrieve community data via the MCP server for communities within the Workspace.
Billing Info
The Billing Info section displays the company name and associated email address on record. A More (⋮) icon provides access to the following options:
Billing Information
Opens a pop-up modal displaying the company name and email address. Both Workspace Administrators and Community Administrators can add, edit, or delete this information using the Pencil icon.
Cancel Subscription: This option is visible to Workspace Administrators only. Cancelling a subscription permanently deletes the Workspace, along with all associated data, members, and communities. To confirm the cancellation, the Workspace Administrator must enter their IdeaScale account password.
Note: Once the subscription is cancelled, the workspace, communities or data within cannot be restored.
Email Sales or Support
The Email Sales or Support section provides the contact email addresses for the Sales and Support teams. Reach out to either team for any subscription-related or account-related queries.