Path: Manage Workspace >> Security >> Authentication >> Login Assistance
The Login Assistance feature in IdeaScale allows Workspace administrators to customize the Contact Support link shown on the login and registration pages. They can point this link to a support email, help center, FAQ, or another helpful resource, giving users a clear path to get help if they cannot access their accounts.
This Contact Support link can be seen on 2 pages - Workspace Login page & Workspace Registration page.
By default, this link is set to redirect to the IdeaScale support email address (support@ideascale.com) so that users can sent an email to them regarding the issue they are facing. The workspace admin can redirect it to the following:
- Email Address - Ex: support@ideascale.com
- Any web pages like Company FAQ pages, Company website or dedicated support portal - Ex: https://ideascale.com
- Any Image URL uploaded within IdeaScale file library or on web- https://dg.ideascaleapp.com/a/community-library/3_1013/32/Public/camp-banner-f15f63.jpg