--- title: Forgot Password description: Steps to Reset Password --- [Skip to content](https://help.ideascale.com/password-reset#main-content) English Show submenu for translations [![IdeaScale](https://help.ideascale.com/hs-fs/hubfs/ideascale-logo.png?width=223&height=31&name=ideascale-logo.png)](https://help.ideascale.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Go to ideascale.com](https://ideascale.com/) [Go to ideascale.com](https://ideascale.com/) Hi!👋 How can we help you today? - There are no suggestions because the search field is empty. 1. [IdeaScale Support Center](https://help.ideascale.com/?hsLang=en) 2. [New User Guides](https://help.ideascale.com/new-user-guides?hsLang=en) 3. [Registration, Password & Authentication, New Users](https://help.ideascale.com/new-user-guides?hsLang=en#registration-password-authentication-new-users) # Forgot Password ## Steps to Reset Password | What is Forgot Password? | | --- | | Forgot Password is a self-service option on the IdeaScale Login page that allows a member to create a new password when the current one cannot be recalled. | Members who cannot recall the password for their IdeaScale Workspace can use the Forgot Password option on the Login page to create a new one. The steps below cover requesting a reset link, retrieving the recovery email, and setting a new password. --- ### Role Permissions 1. **All Roles (Administrator, Moderator & Member):** Every account holder can use the Forgot Password option to reset a forgotten password from the Login page. 2. **Workspace & Community Administrator:** Can send admin-initiated password reset emails from the Workspace/Community Member Management. --- **TABLE OF CONTENTS** [Reset a Forgotten Password](https://help.ideascale.com/password-reset#forgot-password) [Admin-Initiated Password Reset](https://help.ideascale.com/password-reset#admin-initiated) [Exceptions](https://help.ideascale.com/password-reset#exceptions) [Frequently Asked Questions](https://help.ideascale.com/password-reset#faqs) --- ### Reset a Forgotten Password 1\. Select the Forgot Password link on the Login page. ![Screenshot 2026-05-06 at 1.11.46 PM](https://help.ideascale.com/hs-fs/hubfs/Screenshot%202026-05-06%20at%201.11.46%20PM.png?width=509&height=427&name=Screenshot%202026-05-06%20at%201.11.46%20PM.png) 2\. Enter the email address registered with the account on the page that opens, then select Send Reset Link. A confirmation message displays once the request is submitted. ![Screenshot 2026-05-06 at 12.10.32 PM](https://help.ideascale.com/hs-fs/hubfs/Screenshot%202026-05-06%20at%2012.10.32%20PM.png?width=510&height=512&name=Screenshot%202026-05-06%20at%2012.10.32%20PM.png) 3\. Check the inbox for the password recovery email. Delivery can occasionally take a few minutes; if the email does not arrive, check the spam folder before selecting Send Reset Link again. ![Screenshot 2026-05-06 at 12.12.32 PM](https://help.ideascale.com/hs-fs/hubfs/Screenshot%202026-05-06%20at%2012.12.32%20PM.png?width=670&height=375&name=Screenshot%202026-05-06%20at%2012.12.32%20PM.png) 4\. Select **Reset Your Password** in the email to open a page for creating a new password. See Exceptions below for reset frequency limits. ![Screenshot 2026-06-25 at 12.06.30 PM](https://help.ideascale.com/hs-fs/hubfs/Screenshot%202026-06-25%20at%2012.06.30%20PM.png?width=670&height=321&name=Screenshot%202026-06-25%20at%2012.06.30%20PM.png) **Note:** The password recovery email link can also serve as an email verification link, which can help if there is trouble verifying an account. **Note:** The security policies configured for an IdeaScale community can include the length of time a password reset link remains active, the number of password attempts allowed before lockout, and the maximum number of password resets allowed per day. A Workspace Administrator can provide details on the specific controls in place for a given community. [**Help Article for Workspace Security Policy**](https://help.ideascale.com/workspace-security-policy-new-admin-panel?hsLang=en) --- ### Admin-Initiated Password Reset In addition to the self-service Forgot Password option, a Workspace Administrator or Community Administrator can trigger a password reset on a member's behalf directly from **Member Management**, without the member needing to request it. #### From Workspace Member Management 1. Navigate to **Workspace Homepage \>\> Navigation Panel \>\> Members \>\> Workspace \>\> Members.** 2. Select the checkbox beside the member or members who need a password reset. 3. Select **Actions**, then select **Send Password Reset.** A password reset email is sent to each selected member. **Note:** Send Password Reset is not available if the workspace is SSO-only. **[Help Article for Workspace Member Management](https://help.ideascale.com/workspace-member-management-dashboard?hsLang=en)** #### From Community Member Management 1. Navigate to **Workspace Homepage \>\> Navigation Panel \>\> Members \>\> Community.** 2. Select the checkbox beside the member or members who need a password reset. 3. Select **Actions**, then select **Send Password Reset**. A password reset email is sent to each selected member. **Note:** Send Password Reset is not available if the workspace is SSO-only. Community Moderator does not have access to this action; Community Moderator access in Member Management is limited to approving or rejecting pending members and sending private messages. **Note:** Send Password Reset differs from Unlock Members. Unlock Members restores access for a member who has been locked out due to inactivity or repeated incorrect password attempts. Send Password Reset emails the member a link to create a new password. **[Help Article for Community Member Management Dashboard](https://help.ideascale.com/members-management-dashboard#action-tab)** --- ### Exceptions 1. Reset Frequency: A password can be reset only once per day for security reasons. A Workspace Administrator who needs this restriction disabled should contact the IdeaScale Innovation Strategist. 2. Community Security Controls: Reset-link active duration, permitted password attempts before lockout, and maximum daily resets are governed by each IdeaScale community's individual security policies (TO BE VERIFIED — specific default values not confirmed in source material). --- ### Frequently Asked Questions #### What happens if the password recovery email does not arrive? Delivery of the password recovery email can occasionally take a few minutes. If it has not arrived after waiting, check the spam folder before selecting Send Reset Link again. #### Can a password be reset more than once per day? No. Password can be reset only once per day for security reasons. A Workspace Administrator can contact the IdeaScale Innovation Strategist to have this restriction disabled. #### Does the password reset link expire? The length of time a reset link remains active is set by each workspace's individual security policies. A Workspace Administrator can confirm the specific duration in place for a given community. #### Can the password recovery email be used for anything besides resetting a password? Yes. The password recovery email link can also serve as an email verification link, which can help if there is trouble verifying an account. --- **Related Articles** - [Help Article for Workspace Security Policy](https://help.ideascale.com/workspace-security-policy-new-admin-panel?hsLang=en) - [Help Article for Workspace Member Management](https://help.ideascale.com/workspace-member-management-dashboard?hsLang=en)   Last Updated: July 24, 2026 - [Product Updates](https://help.ideascale.com/product-updates?hsLang=en#main-content) - [2026](https://help.ideascale.com/product-updates?hsLang=en#2026) - [2025](https://help.ideascale.com/product-updates?hsLang=en#2025) - [Workspace](https://help.ideascale.com/workspace?hsLang=en#main-content) - [Workspace Homepage](https://help.ideascale.com/workspace?hsLang=en#workspace-homepage) - [Manage Workspace](https://help.ideascale.com/manage-workspace?hsLang=en#main-content) - [Workspace Configuration](https://help.ideascale.com/manage-workspace?hsLang=en#workspace-configuration) - 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