Path: Workspace Homepage >> Navigation Panel >> Members >> Workspace/Community >> Import tab >> Members Status
| What is Bulk Upload Members Status? |
|---|
| Bulk Upload Members Status is an import feature that updates the status of multiple existing members at once by uploading a spreadsheet, instead of updating each member individually. |
Bulk Upload Members Status lets an Administrator change the status of existing members — Pending, Member, or Banned — at the Workspace level or the Community level by uploading an Excel sheet with the new status for each member.
Role Permissions
- Workspace Administrator: Uploads a status file to update the status of existing members at the Workspace level, and approves members with Pending status in Workspace Member Management.
- Community Administrator, Community Moderator: Upload a status file to update the status of existing members at the Community level, and approve members with Pending status in Community Member Management.
TABLE OF CONTENTS
Uploading the Status FileEmail Status
Member Status
Exceptions
Frequently Asked Questions
Uploading the Status File
- Prepare the file in .xls or .xlsx format only.
- Include exactly two columns, in this order: Email and Membership Status.
- Enter the new status for each member as Pending (pending approval), Member (approved member), or Banned (banned member).
Each member's Email Status reflects where they stand in the email verification process:
- No Email Sent: The member has not been verified, and no verification email has been sent. (During a silent upload, no verification email is sent from the community.)
- Sent: The member is not verified, but a verification email has been sent from the community to that member.
- Verified: The member is verified. A verification email was sent, and the member used it to verify themselves.
- Assumed: The member is verified from the backend by the support team or a trusted domain (for an SSO Community).
- Bounced: The member's email address did not receive the email.
- Reverification Required: The member's email address requires reverification for some reason.
Member Status
Each member's Membership Status reflects their standing in the Workspace or Community:
- Pending: The workspace member needs to be approved by the Workspace Administrator in Workspace Member Management; the community member needs to be approved by the Community Administrator or Community Moderator.
- Member: Approved member of the Workspace or Community.
- Banned: Banned from the Workspace or Community.
Exceptions
- Malicious Content Detected: If the uploaded file contains malicious content, a virus, or malware, an error is displayed and the upload fails.
Frequently Asked Questions
What happens if the uploaded file contains malicious content?
The upload fails, and an error message is displayed instead of updating any member status. See Exceptions above.
What file formats are accepted for the upload?
Only .xls and .xlsx formats are accepted.
What is the difference between Email Status and Membership Status?
Email Status describes where a member stands in the email verification process (for example, Sent or Verified). Membership Status describes a member's approval standing in the Workspace or Community (Pending, Member, or Banned). The two are tracked independently.
Can Membership Status be updated at both the Workspace level and the Community level?
Yes. A Workspace Administrator can update Membership Status for workspace members, and a Community Administrator or Community Moderator can update it for community members.
Who approves a member with Pending status?
A workspace member with Pending status is approved by the Workspace Administrator in Workspace Member Management. A community member with Pending status is approved by the Community Administrator or Community Moderator in Community Member Management.
Related Articles