Labels

Labels are small, color-coded indicators that appear at the end of idea titles and comments. In addition to the available system labels, community administrators can create custom labels that authorized groups can apply to both ideas and comments.

Help Article on System Labels

The community administrator can add unlimited custom labels and they will appear before the system labels on ideas and comments.

Setting Up Custom Labels

By default, an “Actionable” label is available in the community and is visible to all community members. Community Moderators are authorized to apply this label, while both Moderators and Labelers are authorized to remove it.

You can configure an automation rule for a label using the Configure Automation option. This opens the rule-creation screen with the rule name pre-populated with the label name and the label automatically selected under Actions >> Label.

Help Article on Labels in Automation Builder

To set up a new custom label navigate to Community Settings >> Customization >> Custom Labels and click on the + Create button.

Fill in the details to create the label and save the changes.

Name: Name to be given to the Label. The name should be 25 characters max.

Key: Key is auto-generated by the system upon adding the name.

Color: Select the color to be given to the label from the color palette.

Groups who can view: Select the groups who are authorized to see the assigned label on ideas/comments. This is a multi-selection option. Community Administrator can select between All Community Members, Authors, Idea Owners, Moderators, All Team Members or member groups created in the community; from the dropdown.

Groups who can add: Select the groups who are authorized to assign/add the label on ideas/comments. This is a multi-selection option. Community Administrator can select between All Community Members, Authors, Idea Owners, Moderators, All Team Members or member groups created in the community; from the dropdown.

Groups who can remove: Select the groups that are authorized to remove the label from ideas/comments. This is a multi-selection option. Community Administrator can select between All Community Members, Authors, Idea Owners, Moderators, All Team Members, member groups created in the community or Labelers; from the dropdown.

Where can this label be applied: Select the screen where this label can be applied to the idea or comment. This too is a multi-selection option. Community Administrator can select between Grid/List/Detail View, Comments or Idea Submission.

Make Label Clickable: This switch determines whether the label will be clickable on the frontend/homepage, Moderator Dashboard as well as Idea Management to show all the ideas associated with that label.

Include Labeled Ideas in Email: Only if this setting is enabled the labeled ideas and comments will be included in the email notifications sent from the community. Disabling this setting will also exclude members from using the option of Email Idea, Email Author, Share on Facebook, Share on Twitter and Share on LinkedIn only the moderators will be able to do so.

Once created the label will appear in the list.

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Applying Labels

1. Compact/Grid/List/Detail View

On the Compact/Grid/List/Detail View, labels can be applied using the Set Label button.

2. Comment

Label can be added on an existing comment as well as while submitting a new comment. For new comment, the Label button will be available besides the Submit Comment button.

3. Idea Submission

Labels can be applied while submitting ideas too. The Label 🏴 button will be available on the left side at the end of the submission form.

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Clickable Labels

1. Homepage

The labels are now clickable. Members can click on the labels (which are allowed to be clickable by Community administrators) similar to tags and view the list of all ideas that have that label applied to it.

Labels will now be displayed as a separate tab adjacent to the Idea Filter tab within the Ideas section on the homepage and on each campaign page. The dropdown menu for labels will showcase all available labels that can be applied to ideas. 



2. Moderator Dashboard

The labels are clickable in Moderator Dashboard as well. Clicking on the label name will show moderators the list of all the ideas which have the given label applied to it.

3. Idea Management

Clicking on the label name from idea details on the Idea Management will filter out all the ideas containing that label.

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Removing Labels

Labels can be removed by the authorized group by simply clicking on the label name from Label button.

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Label Activity

The idea submitters, idea owners, moderators and admins will be able to see the Label Activities section under Idea Details Page.

It will show the label name, person who applied or removed it, date and time it was done.

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Labels in Idea Management

Ideas can be labelled/unlabelled in Idea Management using the More >> Label option button and then select the label name.

To remove the label, follow the same path. The only change will be that the label which is already applied will be highlighted by its selected color while other non-selected labels will appear with a white background. Clicking on the highlighted label will remove it from the idea.

The labels can also be applies in bulk for multiple ideas. Select the ideas and then click on Set Labels from the Bulk actions bar.

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Labels in Moderator Dashboard

Labels can be applied or removed for ideas as well as comments in Moderator Dashboard.

To label an idea click on the Moderate idea button, click on Label option and select the desired label whereas to remove label, click on the highlighted label and will remove it from the idea.

In order to label a comment, click on the Label button under the comment and select the label whereas to remove label, lick on the highlighted label and will remove it from the comment.

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Importing Labels

Labels can be imported for ideas as well as comments while uploading ideas as well as comment data.

Importing Ideas

Importing Comments