--- title: Video & Image FAQ's description: Common questions around videos and images that IdeaScale Supports --- [Skip to content](https://help.ideascale.com/video-image-faq#main-content) English Show submenu for translations [![IdeaScale](https://help.ideascale.com/hs-fs/hubfs/ideascale-logo.png?width=223&height=31&name=ideascale-logo.png)](https://help.ideascale.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Go to ideascale.com](https://ideascale.com/) [Go to ideascale.com](https://ideascale.com/) Hi!👋 How can we help you today? - There are no suggestions because the search field is empty. 1. [IdeaScale Support Center](https://help.ideascale.com/?hsLang=en) 2. [Community Settings - Community Configuration](https://help.ideascale.com/community-settings-community-configuration?hsLang=en) # Video & Image FAQ's ## Common questions around videos and images that IdeaScale Supports ***Path: Workspace Homepage \>\> Navigation Panel \>\> Settings \>\> Community Settings \>\> Community Configuration \>\> File Library***  | What is Video and Image Support? | | --- | | Video and Image Support refers to the video, audio, and image file types, embedding platforms, and technical specifications IdeaScale supports for content added to a community, or attached to an idea or comment. | Video, audio, and image files can be added in several places across a community, including when submitting an idea or a comment. This article covers the supported file types, embedding platforms, and technical limits that apply to this content. --- ### Role Permissions 1. Member: Can upload or embed a supported video, audio, or image file when submitting an idea or comment. --- TABLE OF CONTENTS [Supported File Types](https://help.ideascale.com/video-image-faq#SupportedFileTypes) [Video Embedding](https://help.ideascale.com/video-image-faq#VideoEmbedding) [File Restrictions](https://help.ideascale.com/video-image-faq#FileRestrictions) [Frequently Asked Questions](https://help.ideascale.com/video-image-faq#FrequentlyAskedQuestions) --- ### Supported File Types IdeaScale supports the following video, audio, and image file types for upload. #### Video Files 1. mp4 2. m4v 3. ogv 4. ogg 5. m3u8 6. webm 7. webmv 8. wmv 9. mpg 10. mpeg 11. mov #### Audio Files 1. mp3 2. wav 3. m4a 4. oga #### Image Files 1. gif 2. bmp 3. png 4. jpg 5. jpeg 6. ico 7. obj 8. .stl 9. stp 10. tif 11. tiff 12. svg #### File Preview Support The following file types can be previewed directly, without downloading: 1. mp4 2. m4a 3. mp3 4. ogv 5. ogg 6. oga 7. webmv 8. wav 9. mov --- ### Video Embedding #### Supported Platforms Video hosted on the following platforms can be embedded using a URL link: - YouTube - Vimeo - Qumu - Vidyard - Kaltura - Brightcove - Vbrick - Intrado - MS Stream Videos should be uploaded to one of these platforms first, then the video's URL can be entered wherever the video needs to appear. --- ### Embedding a Video The video URL is copied from the hosting platform and entered into the video embed tool within the rich text editor, as shown below. ![Screenshot 2026-06-17 at 1.54.19 PM](https://help.ideascale.com/hs-fs/hubfs/Screenshot%202026-06-17%20at%201.54.19%20PM.png?width=565&height=259&name=Screenshot%202026-06-17%20at%201.54.19%20PM.png) --- ### File Restrictions 1. File Size: Individual files cannot exceed 25MB. Smaller files load faster. 2. Color Mode: Uploaded images must be saved in RGB color mode. RGB is intended for electronic media (monitors, TVs, phones) and the web, while CMYK is intended for print media; an image saved in CMYK may display with altered color or texture in the web view. 3. Encrypted Files: Encrypted files cannot be uploaded, due to security risk. --- ### Frequently Asked Questions #### Why does an uploaded image change color or texture in the web view? This happens when the image was saved in CMYK color mode, which is intended for print media. Images should be saved in RGB color mode, which is intended for electronic media and the web, to preserve accurate color and texture. #### Is there a file size limit for uploads? Yes. Individual files cannot exceed 25MB. Smaller files load faster. #### Can encrypted files be uploaded? No. Encrypted files cannot be uploaded, due to security risk. #### Which platforms can videos be embedded from? Video hosted on YouTube, Vimeo, Qumu, Vidyard, Kaltura, Brightcove, Vbrick, Intrado, or MS Stream can be embedded using a URL link. --- **Related Articles** - [Help Article for Community Configuration](https://help.ideascale.com/community-configuration-settings?hsLang=en) - [Help Article for File Library](https://help.ideascale.com/file-library-new-community-settings?hsLang=en)   Last Updated: September 2, 2026   - [Product Updates](https://help.ideascale.com/product-updates?hsLang=en#main-content) - [2026](https://help.ideascale.com/product-updates?hsLang=en#2026) - [2025](https://help.ideascale.com/product-updates?hsLang=en#2025) - [Workspace](https://help.ideascale.com/workspace?hsLang=en#main-content) - [Workspace Homepage](https://help.ideascale.com/workspace?hsLang=en#workspace-homepage) - [Manage Workspace](https://help.ideascale.com/manage-workspace?hsLang=en#main-content) - [Workspace Configuration](https://help.ideascale.com/manage-workspace?hsLang=en#workspace-configuration) - 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