| What is Forgot Password? |
|---|
| Forgot Password is a self-service option on the IdeaScale Login page that allows a member to create a new password when the current one cannot be recalled. |
Members who cannot recall the password for their IdeaScale Workspace can use the Forgot Password option on the Login page to create a new one. The steps below cover requesting a reset link, retrieving the recovery email, and setting a new password.
Role Permissions
- All Roles (Administrator, Moderator & Member): Every account holder can use the Forgot Password option to reset a forgotten password from the Login page.
- Workspace & Community Administrator: Can send admin-initiated password reset emails from the Workspace/Community Member Management.
TABLE OF CONTENTS
Reset a Forgotten PasswordAdmin-Initiated Password Reset
Exceptions
Frequently Asked Questions
Reset a Forgotten Password
1. Select the Forgot Password link on the Login page.
2. Enter the email address registered with the account on the page that opens, then select Send Reset Link. A confirmation message displays once the request is submitted.
3. Check the inbox for the password recovery email. Delivery can occasionally take a few minutes; if the email does not arrive, check the spam folder before selecting Send Reset Link again.
4. Select Reset Your Password in the email to open a page for creating a new password. See Exceptions below for reset frequency limits.
Note: The password recovery email link can also serve as an email verification link, which can help if there is trouble verifying an account.
Note: The security policies configured for an IdeaScale community can include the length of time a password reset link remains active, the number of password attempts allowed before lockout, and the maximum number of password resets allowed per day. A Workspace Administrator can provide details on the specific controls in place for a given community.
Help Article for Workspace Security Policy
Admin-Initiated Password Reset
In addition to the self-service Forgot Password option, a Workspace Administrator or Community Administrator can trigger a password reset on a member's behalf directly from Member Management, without the member needing to request it.
From Workspace Member Management
- Navigate to Workspace Homepage >> Navigation Panel >> Members >> Workspace >> Members.
- Select the checkbox beside the member or members who need a password reset.
- Select Actions, then select Send Password Reset. A password reset email is sent to each selected member.
Note: Send Password Reset is not available if the workspace is SSO-only.
Help Article for Workspace Member Management
From Community Member Management
- Navigate to Workspace Homepage >> Navigation Panel >> Members >> Community.
- Select the checkbox beside the member or members who need a password reset.
- Select Actions, then select Send Password Reset. A password reset email is sent to each selected member.
Note: Send Password Reset is not available if the workspace is SSO-only. Community Moderator does not have access to this action; Community Moderator access in Member Management is limited to approving or rejecting pending members and sending private messages.
Note: Send Password Reset differs from Unlock Members. Unlock Members restores access for a member who has been locked out due to inactivity or repeated incorrect password attempts. Send Password Reset emails the member a link to create a new password.
Help Article for Community Member Management Dashboard
Exceptions
- Reset Frequency: A password can be reset only once per day for security reasons. A Workspace Administrator who needs this restriction disabled should contact the IdeaScale Innovation Strategist.
- Community Security Controls: Reset-link active duration, permitted password attempts before lockout, and maximum daily resets are governed by each IdeaScale community's individual security policies (TO BE VERIFIED — specific default values not confirmed in source material).
Frequently Asked Questions
What happens if the password recovery email does not arrive?
Delivery of the password recovery email can occasionally take a few minutes. If it has not arrived after waiting, check the spam folder before selecting Send Reset Link again.
Can a password be reset more than once per day?
No. Password can be reset only once per day for security reasons. A Workspace Administrator can contact the IdeaScale Innovation Strategist to have this restriction disabled.
Does the password reset link expire?
The length of time a reset link remains active is set by each workspace's individual security policies. A Workspace Administrator can confirm the specific duration in place for a given community.
Can the password recovery email be used for anything besides resetting a password?
Yes. The password recovery email link can also serve as an email verification link, which can help if there is trouble verifying an account.
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