Member Management - Side Panel

Selecting a member's name in Workspace or Community Member Management opens the side panel. Some fields are exclusive to the Workspace level or the Community level, as noted throughout this article.

Role Permissions

1. Workspace Administrator: Views the side panel for any member managed at the Workspace level, including all Workspace-level-only fields, sends a Message to the member, and changes the member's Current Status.
2. Community Administrator: Views the side panel for members managed at the Community level and changes the member's Current Status.

Profile Details

1. Avatar, Display Name, Username, Email Address: Displayed at the top of the side panel.
2. Message: Opens a message composer window used to send a Message to the member.
3. View Profile: Navigates to the member's profile page.

Member Stats

On the Workspace level, Member Stats displays the Total Ideas Posted, Total Comments, Total Votes, and Total Kudos given by the member across all communities. On the Community level, Member Stats displays Community-specific statistics for the member.

Account Details

1. SSO ID: Displayed if SSO login is set up and used by the member. For a member with access to a Workspace or Community that has multiple SSO options, this shows the ID of the SSO the member most recently logged in with. Not shown if the member is not part of an SSO login. Available only on the Workspace level.
2. Additional Email: Displayed if the member has additional email addresses associated with their profile. Not shown if the member has no additional emails. Available only on the Workspace level.
3. Last Login/Last Access On: Displays the member's most recent login date and time in the Workspace.
4. Registration On: Displays the date the member registered or was added to the Workspace. Available only on the Workspace level.
5. Source: Displays how the member entered the Workspace — Web, Admin upload, SSO, or Social Login. Available only on the Workspace level.
6. Email Status: Displays whether the member's email is verified. Available only on the Workspace level. The available statuses are:
   • No Email Sent: The member is not verified and no verification email has been sent. (During a silent upload, no verification email is sent from the Community.)
   • Sent: The member is not verified, but a verification email has been sent from the Community to the member.
   • Verified: The member is verified. A verification email was sent, and the member used it to verify.
   • Assumed: The member is verified from the backend by the support team, or by a trusted domain for an SSO Community.
   • Bounced: The verification email was sent but did not reach the member's inbox.
   • Reverification required: The member needs to re-verify.
7. Invitation Status: Displays whether the member has opted to be part of the Workspace. Available only on the Workspace level. The available statuses are:
   • Accepted: The member is verified and accepted the invite.
   • Yet to join: A verification email has been sent, but the member has not yet verified.

Roles and Access

1. Current Status: Displays whether the member is Pending for approval, Banned, or Member (Active member). Workspace Administrator and Community Administrator can change the member's status from the dropdown. Note: The Current Status can be different at the Workspace and Community level.

Roles: Lists all roles assigned to the member at the Workspace level — Workspace Owner, Workspace Administrator, Workspace Translation Moderator, and Member. Community-level roles are not listed here. Available only on the Workspace level.

2. Accessible Communities: Lists the communities the member has access to. Available only on the Workspace level. 



The label beside each community name indicates the member's membership status for that community:

• Pending: The member is waiting for Moderator approval.
• Invited: The member has not accepted the Community invitation.
• Member: The member is a participant in the Community.
• Self Removed: The member has left a Community they were previously part of.

3. Groups: Lists the groups the member belongs to. At the Workspace level, this shows all available Groups. At the Community level, this shows only Groups applicable to that Community.

Community Settings

1. Leaderboard: A switch that enables or disables the member's visibility on the Community Leaderboard. Available only at the Community level.
2. Idea Sharing: A switch that enables or disables the member's idea-sharing option. Available only at the Community level.

Member Profile Questions

Lists every Member Profile Question the member has answered, along with the date each answer was last updated. At the Workspace level, this shows only Workspace Member Profile Questions. At the Community level, this shows both Workspace and Community Member Profile Questions.

Frequently Asked Questions

Does the side panel show Community-level roles when opened from Workspace Member Management?

No. The Roles field on the side panel lists only the roles assigned to the member at the Workspace level. Community-level roles do not appear there.

Can a member's Current Status be different at the Workspace level and the Community level?

Yes. The Current Status shown on the side panel can differ between the Workspace level and the Community level for the same member.

Why might the Additional Email field not appear on the side panel?

The Additional Email field only appears if the member has additional email addresses associated with their profile. It is also available only on the Workspace level, so it does not appear on the Community-level side panel.

What does the SSO ID field show for a member with access to multiple SSO options?

It shows the ID of the SSO option the member most recently logged in with.

Is Email Status the same as Invitation Status?

No. Email Status tracks whether the member's email address has been verified, while Invitation Status tracks whether the member has opted to be part of the Workspace. Both fields are available only on the Workspace level.

Related Articles

• Help Article for Member Management
• Help Article for Groups