Path: Workspace Homepage >> Navigation Panel >> Settings >> Email Settings >> Email Logs >> Email Reports
Path: Workspace Homepage >> Navigation Panel >> Settings >> Community >> Emails Settings >> Email Logs >> Email Reports
| What are Email Reports? |
| Email Reports are records of email deliverability testing and the status of emails sent from the workspace or community. |
Email Reports are accessed from the Email Logs section of Email Settings, at either the workspace or community level, and provide a way to confirm that emails sent through IdeaScale are being delivered successfully. See Exceptions below for a domain configuration requirement that affects deliverability.
Role Permissions
- Workspace Administrator: Accesses Email Reports through Settings >> Email Settings >> Email Logs at the workspace level, runs Deliverability Tests, and views and downloads reports.
- Community Administrator: Accesses Email Reports through Settings >> Community >> Emails Settings >> Email Logs at the community level, runs Deliverability Tests, and views and downloads reports.
- All Other Roles (Moderators & Members): Do not have access to it.
TABLE OF CONTENTS
Running a Deliverability TestRefreshing the Email Report
Exceptions
Frequently Asked Questions
Running a Deliverability Test
To confirm email deliverability for the workspace or community, the Workspace Administrator or Community Administrator can select the Deliverability Test switch and wait for the results, which appear in the Email Reports section.
Refreshing Email Reports
Selecting Refresh reaches out to Mail-Test for the latest reports that have not yet been retrieved. Reports are stored as JSON files in physical volume storage.
Exceptions
- SPF Record Configuration: Email deliverability for the workspace and community depends on the IdeaScale domain being added to the organization's SPF records. Questions regarding SPF configuration can be directed to the organization's IT department or to IdeaScale.
Frequently Asked Questions
What does an Email Report show?
An Email Report shows the results of a Deliverability Test, including the status of emails that have been sent and their delivery status.
How are new Email Reports retrieved?
Selecting Refresh reaches out to Mail-Test to retrieve the latest reports that have not yet been pulled into IdeaScale.
In what format are Email Reports stored?
Email Reports are stored as JSON files in physical volume storage.
Can an Email Report be downloaded?
Yes. Selecting View Report opens a modal with additional report details and the option to download the report.
What should be checked if emails are not being delivered?
Email deliverability issues may be related to the organization's SPF record configuration. See Exceptions above for the domain requirement, and direct questions to the organization's IT department or to IdeaScale.
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