--- title: Email Reports description: Reports pertaining to emails sent and delivered --- [Skip to content](https://help.ideascale.com/email-reports-new-admin-panel#main-content) English Show submenu for translations [![IdeaScale](https://help.ideascale.com/hs-fs/hubfs/ideascale-logo.png?width=223&height=31&name=ideascale-logo.png)](https://help.ideascale.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Go to ideascale.com](https://ideascale.com/) [Go to ideascale.com](https://ideascale.com/) Hi!👋 How can we help you today? - There are no suggestions because the search field is empty. 1. [IdeaScale Support Center](https://help.ideascale.com/?hsLang=en) 2. [Manage Workspace](https://help.ideascale.com/manage-workspace?hsLang=en) 3. [Email Settings](https://help.ideascale.com/manage-workspace?hsLang=en#email-settings) # Email Reports ## Reports pertaining to emails sent and delivered ***Path: Workspace Homepage >> Navigation Panel >> Settings  >> Email Settings >> Email Logs >> Email Reports* *Path: Workspace Homepage >> Navigation Panel >> Settings >> Community >> Emails Settings >> Email Logs >> Email Reports *** | **What are Email Reports?** | | --- | | Email Reports are records of email deliverability testing and the status of emails sent from the workspace or community. | Email Reports are accessed from the Email Logs section of Email Settings, at either the workspace or community level, and provide a way to confirm that emails sent through IdeaScale are being delivered successfully. See Exceptions below for a domain configuration requirement that affects deliverability. ***![Screenshot 2026-03-07 at 8.39.56 AM](https://help.ideascale.com/hs-fs/hubfs/Screenshot%202026-03-07%20at%208.39.56%20AM.png?width=670&height=373&name=Screenshot%202026-03-07%20at%208.39.56%20AM.png)*** --- ### Role Permissions 1. **Workspace Administrator:** Accesses Email Reports through *Settings >> Email Settings >> Email Logs* at the workspace level, runs Deliverability Tests, and views and downloads reports. 2. **Community Administrator:** Accesses Email Reports through *Settings >> Community >> Emails Settings >> Email Logs* at the community level, runs Deliverability Tests, and views and downloads reports. 3. **All Other Roles (Moderators & Members):** Do not have access to it. ---   **TABLE OF CONTENTS** [Running a Deliverability Test](https://help.ideascale.com/email-reports-new-admin-panel#run-test) [Refreshing the Email Report](https://help.ideascale.com/email-reports-new-admin-panel#email-delivery-logs) [Exceptions](https://help.ideascale.com/email-reports-new-admin-panel#exceptions) [Frequently Asked Questions](https://help.ideascale.com/email-reports-new-admin-panel#faq) --- ### Running a Deliverability Test To confirm email deliverability for the workspace or community, the Workspace Administrator or Community Administrator can select the Deliverability Test switch and wait for the results, which appear in the Email Reports section. ***![Screenshot 2026-03-07 at 8.39.56 AM](https://help.ideascale.com/hs-fs/hubfs/Screenshot%202026-03-07%20at%208.39.56%20AM.png?width=670&height=373&name=Screenshot%202026-03-07%20at%208.39.56%20AM.png)*** --- ### Refreshing Email Reports Selecting Refresh reaches out to Mail-Test for the latest reports that have not yet been retrieved. Reports are stored as JSON files in physical volume storage. ![Screenshot 2026-03-07 at 8.43.14 AM copy](https://help.ideascale.com/hs-fs/hubfs/Screenshot%202026-03-07%20at%208.43.14%20AM%20copy.png?width=670&height=197&name=Screenshot%202026-03-07%20at%208.43.14%20AM%20copy.png) --- ### Exceptions 1. SPF Record Configuration: Email deliverability for the workspace and community depends on the IdeaScale domain being added to the organization's SPF records. Questions regarding SPF configuration can be directed to the organization's IT department or to IdeaScale. --- ### Frequently Asked Questions #### What does an Email Report show? An Email Report shows the results of a Deliverability Test, including the status of emails that have been sent and their delivery status. #### How are new Email Reports retrieved? Selecting Refresh reaches out to Mail-Test to retrieve the latest reports that have not yet been pulled into IdeaScale. #### In what format are Email Reports stored? Email Reports are stored as JSON files in physical volume storage. #### Can an Email Report be downloaded? Yes. Selecting View Report opens a modal with additional report details and the option to download the report. #### What should be checked if emails are not being delivered? Email deliverability issues may be related to the organization's SPF record configuration. See Exceptions above for the domain requirement, and direct questions to the organization's IT department or to IdeaScale. --- **Related Articles** - [Help Article for Email Delivery Logs](https://help.ideascale.com/email-delivery-log?hsLang=en) - [Help Article for Manage Workspace](https://help.ideascale.com/manage-workspace?hsLang=en) - [Help Article for Community Settings - Email Settings](https://help.ideascale.com/community-settings-email-settings?hsLang=en) Last Updated: August 10, 2026 - [Product Updates](https://help.ideascale.com/product-updates?hsLang=en#main-content) - [2026](https://help.ideascale.com/product-updates?hsLang=en#2026) - [2025](https://help.ideascale.com/product-updates?hsLang=en#2025) - [Workspace](https://help.ideascale.com/workspace?hsLang=en#main-content) - [Workspace Homepage](https://help.ideascale.com/workspace?hsLang=en#workspace-homepage) - [Manage Workspace](https://help.ideascale.com/manage-workspace?hsLang=en#main-content) - [Workspace Configuration](https://help.ideascale.com/manage-workspace?hsLang=en#workspace-configuration) - 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