Email Notifications Received By Moderators

Moderators of a community receive email notifications for various approvals and other activities that occur within the community. IdeaScale has five types of Moderators: Community Moderator, Campaign Moderator, Group Moderator, Custom Field Moderator, and Translation Moderator.

Role Permissions

1. Community Moderator: Receives every notification described in this article, including New Member Approval, New Idea Approval, New Comment Approval, Private Comment, and Flagged Idea notifications.
2. Campaign Moderator: Receives New Idea Approval and New Comment Approval notifications, and receives Flagged Idea notifications only under the condition described in Exceptions below.
3. Group Moderator, Custom Field Moderator: Receive the Account Updated To Moderator notification, along with the Moderator Notification Digest, Community Task, Workflow Executed, and Contact Moderators notifications described in this article.

Email Notifications Received By All Moderators

1.Receive Email Notifications on Account updated as Moderator: Community Moderator, Campaign Moderator, Custom Field Moderator, and Group Moderator receive an email notification when their account is updated to Moderator.

2. Receive Email Notifications for Approve New Members: Community Moderator receives an email notification for new member account approval.

3. Receive Email Notifications for Approve New Ideas: Community Moderator and Campaign Moderator receive an email notification for new idea approval. See Exceptions below for the condition under which a Campaign Moderator receives this notification.

4. Receive Email Notifications for Approve New Comment: Community Moderator and Campaign Moderator receive an email notification for new comment approval.

5. Receive Email Notification for Private Comment:  Community Moderator receives an email notification for private comments.

6. Receive Email Notification for Flagged Idea (Report Abuse or Duplicate): Community Moderator receives a flagged idea email notification to report abuse or report duplicate ideas. See Exceptions below for the condition under which a Campaign Moderator also receives this notification.

7. Receive Moderator Notification Digest: Moderators receive digest email notifications on a Daily, Weekly, or Monthly basis.

8. Receive Email Notification for Community Task: Moderators receive pending Community Task email notifications, available in three digest frequencies: Stage Notification Daily Digest, Stage Notification Weekly Digest, and Stage Notification Monthly Digest.

9. Receive Workflow executed email: Moderators receive an email notification when a workflow created in the Automation Builder is executed and Moderators are set to be notified.

10. Contact Moderators: Moderators receive an email notification when the Contact Moderators option is used from Idea Portfolio >> Idea Action.

Apart from the notifications listed above, Moderators also receive all notifications received by community members.

Exceptions

1. New Idea Approval — Campaign Moderator: A Campaign Moderator receives the New Idea Approval notification only when the campaign-level new idea approval setting is enabled for that campaign.
2. Flagged Idea — Campaign Moderator: A Campaign Moderator receives the Flagged Idea notification when an idea within a moderated campaign is reported as Abuse or Duplicate.

Frequently Asked Questions

Do all Moderator types receive the New Idea Approval notification?

Community Moderator always receives this notification. A Campaign Moderator receives it only when the campaign-level new idea approval setting is enabled for that campaign.

Do all Moderator types receive the Flagged Idea notification?

Community Moderator always receives this notification. A Campaign Moderator receives it only when an idea within a moderated campaign is reported as Abuse or Duplicate.

What digest frequencies are available for the Community Task notification?

Three: Stage Notification Daily Digest, Stage Notification Weekly Digest, and Stage Notification Monthly Digest.

How does a moderator receive the Contact Moderators notification?

By being notified when the Contact Moderators option is used from Idea Management >> Idea Action.

Do Moderators receive the same notifications as community members?

Yes. In addition to the notifications described in this article, Moderators receive every notification sent to community members.

Related Articles

• Help Article for Moderator
• Help Article for Email Notifications Received By Users
• Help Article for Email Notifications Received By Administrators