Path: Community Settings >> Email Settings >> Email Logs
| What are Email Logs? |
|---|
| Email Logs is the section where a Community Administrator can view and manage all email activity for a community, organized into separate views for deliverability testing, individual email transactions, digest emails, and idea-sharing emails. |
Email Logs consolidates every category of email activity generated within a community into a single section, divided into four views: Email Reports, Email Delivery Logs, Digest Email Logs, and Idea Sharing Email. Each view surfaces different details depending on the type of email activity being reviewed.
Role Permissions
- Community Administrator: Views and manages all email logs in the Email Logs section, including Email Reports, Email Delivery Logs, Digest Email Logs, and Idea Sharing Email.
TABLE OF CONTENTS
Email Reports
Email Delivery Logs
Digest Email Logs
Idea Sharing Email
Exceptions
Frequently Asked Questions
Email Reports
Email Reports contain the log entries generated by the Deliverability Test, which is run by selecting the corresponding button under Community Settings >> Email Settings >> General >> Deliverability Test. Each entry documents the outcome of a test run.
Help Article for Email Reports
Email Delivery Logs
When email settings are being configured, or unexpected email behavior needs investigating, the Email Delivery Log provides deeper visibility into the underlying email transactions. It displays detailed information for any activity that generates an email.
Help Article for Email Delivery Logs
Digest Email Logs
The Digest Email Log lists all digest emails sent according to the schedule configured in Digest Email settings. Each entry displays:
- Subject: The subject line of the digest email that was sent.
- Date: The date the digest email was sent.
- Sent: The number of members the digest email was delivered to.
- Bounced Count: The number of emails that bounced.
See Exceptions below for a condition under which no digest email is generated for a given week.
Idea Sharing Email
The Idea Sharing Email log lists all ideas that have been shared by email. Each entry displays:
- Subject: The subject line of the digest email that was sent.
- From: The email address of the person who sent the email.
- Date: The date the digest email was sent.
- Sent: The number of members the digest email was delivered to.
- Bounced Count: The number of emails that bounced.
Exceptions
- No Community Activity: If no idea or comment is submitted in the community during a given week, no weekly digest email is triggered, and no entry is added to the Digest Email Log for that week.
Frequently Asked Questions
What is the difference between Email Reports and Email Delivery Logs?
Email Reports contain the log entries generated each time the Deliverability Test is run. Email Delivery Logs provide more detailed, transaction-level information for any activity within the community that generates an email, whether or not it was part of a Deliverability Test.
Why might a given week be missing from the Digest Email Log?
If no idea or comment was submitted in the community during that week, no weekly digest email is triggered, so no entry appears in the Digest Email Log for that week.
How can it be confirmed whether a shared idea's email reached its recipients?
The Idea Sharing Email log displays, for each shared idea, whether any of the emails sent to its recipients bounced, allowing delivery success to be confirmed on a per-share basis.
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