--- title: Bulk hiding user's identity description: How to bulk hide members identity --- [Skip to content](https://help.ideascale.com/bulk-hiding-user-identity#main-content) English Show submenu for translations [![IdeaScale](https://help.ideascale.com/hs-fs/hubfs/ideascale-logo.png?width=223&height=31&name=ideascale-logo.png)](https://help.ideascale.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Go to ideascale.com](https://ideascale.com/) [Go to ideascale.com](https://ideascale.com/) Hi!👋 How can we help you today? - There are no suggestions because the search field is empty. 1. [IdeaScale Support Center](https://help.ideascale.com/?hsLang=en) 2. [Member Management](https://help.ideascale.com/member-management?hsLang=en) 3. [Members](https://help.ideascale.com/member-management?hsLang=en#members) # Bulk hiding user's identity ## How to bulk hide members identity ***Path: Workspace Homepage \>\> Navigation Panel \>\> Members \>\> Community \>\> Import tab \>\> Hide Identity*** | What is Bulk Hiding User Identity? | | --- | | Bulk Hiding User Identity is a feature that allows a Community Administrator to conceal the identities of multiple existing community members at once through a bulk import process. | Rather than hiding identities one at a time, the Community Administrator can upload a single file listing every member whose identity should be concealed. The option is only available when the underlying anonymity setting has been enabled at the community level. ![Screenshot 2026-05-17 at 1.28.38 PM](https://help.ideascale.com/hs-fs/hubfs/Screenshot%202026-05-17%20at%201.28.38%20PM.png?width=670&height=218&name=Screenshot%202026-05-17%20at%201.28.38%20PM.png) --- ### Role Permissions Community Administrator: Can access the Import tab and bulk hide the identity of existing community members. --- **TABLE OF CONTENTS** [Prerequisite: Enabling Hide My Identity](https://help.ideascale.com/bulk-hiding-user-identity#Prerequisite) [Importing Member Identities to Hide](https://help.ideascale.com/bulk-hiding-user-identity#ImportingMemberIdentitiesHide) [Result of Hiding Identity](https://help.ideascale.com/bulk-hiding-user-identity#ResultHidingIdentity) [Import Notifications](https://help.ideascale.com/bulk-hiding-user-identity#ImportNotifications) [Exceptions](https://help.ideascale.com/bulk-hiding-user-identity#Exceptions) [Frequently Asked Questions](https://help.ideascale.com/bulk-hiding-user-identity#FrequentlyAskedQuestions) --- ### Prerequisite: Enabling Hide My Identity The Hide Identity option appears in the Import tab only when Hide My Identity is enabled in Community Configuration \>\> Community Info \>\> Anonymity \>\> Hide My Identity. If this setting is disabled, the bulk import option for hiding identities does not display. --- ### Importing Member Identities to Hide Navigate to Members \>\> Community \>\> Import tab and select Hide Identity. Upload a file containing the email addresses of the members whose identities are to be hidden. 1. File Format: The file must be in .xls or .xlsx (Excel) format. 2. File Content: A single column listing the email addresses of the members whose identities are to be hidden. ![Screenshot 2026-06-26 at 10.25.52 AM](https://help.ideascale.com/hs-fs/hubfs/Screenshot%202026-06-26%20at%2010.25.52%20AM.png?width=670&height=234&name=Screenshot%202026-06-26%20at%2010.25.52%20AM.png) ***Note: If the uploaded file fails validation, see Exceptions below.*** --- ### Result of Hiding Identity Once the import completes, each hidden member appears as "Community Member" instead of their actual name throughout the community, and their profile image is hidden as well. ![Screenshot 2026-09-13 at 8.19.00 PM](https://help.ideascale.com/hs-fs/hubfs/Screenshot%202026-09-13%20at%208.19.00%20PM.png?width=670&height=190&name=Screenshot%202026-09-13%20at%208.19.00%20PM.png) --- ### Import Notifications Upon successful import, the Community Administrator receives an email notification confirming that the selected identities have been hidden. ![259](https://help.ideascale.com/hs-fs/hubfs/259.webp?width=570&height=378&name=259.webp) --- ### Exceptions 1. Malicious File Content: If the uploaded file contains malicious content, a virus, or malware, the system displays an error and the import fails. ![](https://help.ideascale.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio1621511867a0e9fb052146842a73d5978maliciouscontent.png?width=670&height=129&name=downloads.intercomcdn.comio1621511867a0e9fb052146842a73d5978maliciouscontent.png) --- ### Frequently Asked Questions #### What file formats are supported for the bulk import? The file must be in .xls or .xlsx (Excel) format. #### What happens to a member once their identity is hidden? The member appears as "Community Member" instead of their name, and their profile image is hidden. #### How does the Community Administrator know the import was successful? The Community Administrator receives an email notification once the import completes successfully. #### Why doesn't the Hide Identity option appear in the Import tab? The option only displays when Hide My Identity is enabled in Community Configuration \>\> Community Info \>\> Anonymity \>\> Hide My Identity. --- **Related Articles** - [Help Article for Community Configuration - Anonymity Settings](https://help.ideascale.com/hiding-your-identity/anonymous-post?hsLang=en) Last Updated: September 13, 2026 - [Product Updates](https://help.ideascale.com/product-updates?hsLang=en#main-content) - [2026](https://help.ideascale.com/product-updates?hsLang=en#2026) - [2025](https://help.ideascale.com/product-updates?hsLang=en#2025) - [Workspace](https://help.ideascale.com/workspace?hsLang=en#main-content) - [Workspace Homepage](https://help.ideascale.com/workspace?hsLang=en#workspace-homepage) - [Manage Workspace](https://help.ideascale.com/manage-workspace?hsLang=en#main-content) - [Workspace Configuration](https://help.ideascale.com/manage-workspace?hsLang=en#workspace-configuration) - [Email Settings](https://help.ideascale.com/manage-workspace?hsLang=en#email-settings) - 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